Company

26 Years of Netex – A Story About People, Continuity and Community

29 January 2026

On January 28, in Timișoara, we marked 26 years of Netex. More than an anniversary, it was a moment to celebrate what truly defines our company: our people.

We honored colleagues who have been with us for 10, 15, and even 20 years, years defined by dedication, continuous growth, challenges overcome and achievements shared. Every stage of Netex’s evolution reflects their professionalism and long-standing commitment.

For us, Netex is more than a workplace. It is a space where careers are shaped, teams grow stronger together, and meaningful connections are built over time.

We are grateful to everyone who is part of this journey, those who have been with us for more than a decade and those who joined more recently.

Every contribution matters. Every story is part of Netex.

Netex Successfully Completes ISO 9001 Audit in Novi Sad and Timișoara

14 December 2025

Netex has successfully completed the external ISO 9001:2015 audits at its locations in Novi Sad and Timișoara, marking another important milestone in the company’s ongoing commitment to quality and operational excellence.

The audits were finalized smoothly, with our teams demonstrating a high level of professionalism, preparedness and process maturity. As a result, Netex will maintain its ISO 9001:2022 certification until October next year.

This achievement goes beyond compliance. It represents independent validation of our structured processes, operational efficiency and continuous improvement mindset. ISO 9001 remains a globally recognized standard that reinforces our dedication to delivering consistent and reliable services, always focused on client satisfaction.

We thank all colleagues whose discipline and commitment made this success possible.

At Netex, quality is not just a standard. It is the foundation of how we operate every day.

CELEBRATING OUR MILESTONES TOGETHER

14 December 2025

On 13 December 2025, we proudly celebrated colleagues from our Reșița office who reached 10, 15 and 20 years with the company, milestones that reflect dedication, loyalty and long-term impact.

Over the years, they have shared their expertise, supported their teams and grown alongside Netex, playing an important role in strengthening our culture and professionalism.

10 Years: Ana Tataru, Deian Tincul
15 Years: Sonia Bran, Ana-Maria Pop, Alexandra Turica, Alexandra Sala
20 Years: Călin Todorescu

We sincerely thank them for their commitment and valuable contribution to our journey.

Congratulations to all, and thank you for being such an important part of our team.

REȘIȚA: ONE OFFICE, ONE TEAM

2 December 2025

We are pleased to share an important update regarding our teams in Reșița. As of December 2025, Office Reșița Govândari has officially relocated to Office Reșița Lunca, bringing all colleagues together under one roof.

This relocation marks a strategic step toward closer collaboration, stronger team integration, and greater operational efficiency. By bringing the Govândari and Lunca teams into a single workspace, we are creating a more connected environment that supports knowledge sharing, teamwork, and faster communication.

Alongside optimizing operational costs, this transition reinforces internal cohesion and enables a more agile and unified way of working.

We look forward to this new chapter and are confident that working together in one office, as one team, will further strengthen both performance and team spirit in Reșița.

NETEX OPENS ITS FIRST OFFICE IN BUCHAREST

30 November 2025

In November, Netex took a significant step in its development by opening its first office in Bucharest, Romania’s capital. This milestone marks the beginning of our physical presence in one of the country’s most dynamic business hubs.

The new office is located in Sector 1, Calea Floreasca, No. 169, Building X, 4th Floor, Zone C, offering a dedicated space designed to support collaboration, efficiency and future growth. Establishing a presence in Bucharest enables Netex to be closer to partners, clients and talent, while strengthening our national footprint.

Opening this office reflects our long-term commitment to growth and to investing in environments that support our teams and operations. It also creates new opportunities for connection, collaboration and expansion.

We are excited about this new chapter and look forward to building strong teams and successful projects from our Bucharest office as we continue to grow together.

EXPERIENCE, COMMITMENT AND CONTINUITY: ANNIVERSARIES IN OUR TEAM

15 November 2025

In November, we celebrated with genuine emotion and joy 10 and 15 years of dedication and professionalism alongside our colleagues, Timea and Hendrik. It was a special occasion marked by meaningful moments, as they shared how their journey at Netex began, the goals they achieved and the priorities guiding them forward.

Over the years, they have consistently demonstrated professionalism, responsibility and commitment, contributing steadily to the company’s development and success.

We thank them for their dedication and active role in building a strong team, as well as for the high standards they have upheld throughout their collaboration with Netex.

Congratulations on your achievements. We look forward to continuing to build solid and lasting projects together.

NETEX AT THE GENERAL JOB FAIRS – CONNECTING WITH TALENT ACROSS ROMANIA

30 October 2025

In May and October, Netex participated in the ANOFM General Job Fairs (Bursa Generală a Locurilor de Muncă), with on-site presence in Oradea, Cluj-Napoca, Sibiu, Timișoara, Reșița, Mediaș, and Târgu Mureș.

Participating in job fairs plays an important role in how we connect with potential professionals and future colleagues. These events allow us to engage directly with candidates, better understand their expectations, and identify people whose skills and values align with Netex.

Beyond recruitment, job fairs help strengthen our local visibility and reinforce our presence as an employer in the communities where we operate. Face-to-face interactions build trust, offer transparency, and give candidates a clear sense of our culture and work environment.

By attending job fairs across multiple cities, Netex continues to invest in long-term talent relationships while promoting its name locally. These connections support both our growth as a company and our commitment to building strong, diverse teams across Romania.

NETEX AT THE CAREER FAIR FOR STUDENTS – BUILDING CONNECTIONS WITH FUTURE PROFESSIONALS

30 October 2025

Maria Manu represented Netex at the Career Fair for Students organised at Lucian Blaga University of Sibiu. The event, dedicated to students and emerging talent, provided a platform for young professionals to explore career paths, engage with potential employers and gain insight into industries shaping the future.

Throughout the fair, Maria engaged with students eager to learn about careers in technology, e-commerce, digital marketing, and customer-centric roles. These conversations went beyond job descriptions, emphasising the skills, curiosity, and mindset that help aspiring professionals thrive in dynamic and evolving fields.

Participating in events like this is central to Netex’s approach to talent engagement. It allows us to meet bright and motivated individuals early in their career journeys and to share our perspective on growth, innovation, and real-world opportunities within a global organisation.

By connecting with future talent in Sibiu, Netex reinforces its commitment to supporting young professionals, investing in local communities, and fostering meaningful career pathways.

CAREER DAYS @ UPT – CONNECTING WITH THE NEXT GENERATION OF TALENT

30 October 2025

On October 29–30, 2025, Netex participated in Career Days @ UPT, organised at the Politehnica University of Timișoara, where students and young professionals explored opportunities in technology and the digital field.

Andreea welcomed visitors at the Netex booth, discussing career paths, technology, and the skills required in e-commerce and digital marketing.

At Netex, we believe that the future of digital commerce is built by people eager to learn and contribute fresh perspectives. The event provided information about job opportunities, internships, and hands-on projects within a dynamic international environment.

OKTOBERFEST AT DWC – CELEBRATING TRADITION, COMMUNITY, AND CONNECTION

9 October 2025

On October 9, Netex participated in the Oktoberfest event organised by the German Economic Club (DWC), bringing together members of the Romanian–German business community in a relaxed and festive setting.

Inspired by Bavarian tradition, the evening offered more than food and music. It created space for informal networking and meaningful conversations beyond the usual business environment. Colleagues and partners connected naturally, strengthening trust and collaboration.

For Netex, participating in events such as DWC Oktoberfest reflects our commitment to staying actively engaged in the business community and nurturing long-term partnerships. These gatherings highlight that strong professional relationships are built not only through projects, but also through shared experiences that bring people closer together.

OPPORTUNITIES AND DIALOGUE: NETEX AT THE CAREER FAIR

3 October 2025

On October 2 and 3, Netex participated in the Career Fair held at BT Arena in Cluj-Napoca. Launched in 2006, the event is designed for companies seeking efficient recruitment solutions and is recognised as a preferred platform among young graduates and students, many of whom already have work experience.

The job opportunities presented were diverse, ranging from internships and traineeships for candidates at the beginning of their careers to specialised roles for experienced professionals.

For Netex, participation increased our visibility on the labour market and enabled direct interaction with numerous candidates and fellow employers. Events like this support the promotion of our organisational culture and values while strengthening our employer brand.

NETEX WON THE DWC SPORTS SHOOTING CUP – TEAM SPIRIT, FOCUS, AND A GREAT RESULT

22 September 2025

On September 21, 2025, Netex took part in the German Economic Club (DWC) Sports Shooting Cup, organised in collaboration with the Sports Shooting Club Argus MAG in Giroc, near Timișoara.

The event brought together nine teams from DWC member companies for a competition focused on precision, concentration, and teamwork. Designed to be accessible to both experienced shooters and beginners, the day began with a safety briefing and continued with a structured shooting challenge in a professional and well-organised environment.

Beyond the competitive aspect, the event emphasised shared experience and collaboration. A special highlight for us was the outstanding performance of the Netex teams, who proudly secured all three top positions, a result that reflects their focus, cooperation, and strong competitive spirit.

Netex at the DWC–Ripensia Football Tournament

6 September 2025

On September 6, Netex proudly took part in the DWC–Ripensia Football Tournament, organised by the German Economic Club (DWC) in partnership with Ripensia Timișoara. The event brought together companies and professionals in a dynamic setting that combined competition, teamwork, and community spirit.

On the pitch, the Netex team demonstrated determination, collaboration, and mutual trust, qualities that define not only strong athletes, but strong professionals. It was a challenging and engaging match, made even more meaningful by the enthusiastic support of colleagues cheering from the stands. Their encouragement reinforced an important principle: our strength lies in unity and shared commitment.

Beyond the final score, the tournament reflected the core values that guide Netex: teamwork, respect, responsibility, and fair play. Events like this strengthen relationships, foster trust, and highlight the culture that drives our success, both on and off the field.

TRANSILVANICA ON E-BIKES WITH THE DWC
A Team Adventure That Brought Netex Closer Together

7 July 2025

On July 5 and 6, the Netex team joined the DWC for an e-bike tour along Via Transilvanica, an experience that quickly became more than an outdoor activity. What began as a shared ride evolved into a genuine team adventure.

Riding side by side, we embraced a relaxed pace, stopping to enjoy the landscape, exchange stories, and support one another. The e-bikes made the journey accessible to everyone, allowing us to remain united while moving at our own rhythm.

Beyond the scenic views, the most valuable outcome was connection. Away from daily routines, we strengthened trust, collaboration, and team spirit. The experience reminded us that strong teams are built not only through projects but also through shared experiences that bring people closer together.

Netex at DELIVER Europe 2025: Staying Ahead in a Changing Industry

6 June 2025

On June 4 and 5, Netex was represented by Cătălin Vasilief at DELIVER Europe 2025 in Amsterdam, one of Europe’s leading events dedicated to logistics, supply chain, and e-commerce. The conference brought together senior decision-makers from retail, technology, and logistics, creating a high-level environment for focused one-to-one meetings and practical discussions.

For Netex, participation in DELIVER Europe is more than event attendance. It reflects our commitment to staying closely aligned with industry transformation. Key themes such as operational efficiency, data-driven decision-making, automation, and resilient partnerships highlight the evolving landscape in which our clients operate.

By engaging directly with major European players, Netex gains valuable insights into how companies are adapting to complexity, rising customer expectations, and accelerating technological change. These conversations enable us to continuously refine our services, anticipate market shifts, and ensure that our BPO and e-commerce solutions remain relevant, agile, and future-oriented.

At Netex, staying connected to industry trends is essential to delivering long-term value.

NETEX AT GPEC SUMMIT BUCHAREST

28 May 2025

On May 26 and 27, Netex attended the GPeC Summit in Bucharest, one of the most important events for the e-commerce and digital marketing ecosystem in Central and Eastern Europe.

The summit provided valuable insights into current industry trends and market realities, with key discussions centred on customer experience, performance marketing, automation, AI, and sustainable growth. As a company delivering Customer Care solutions for e-commerce businesses, these themes directly reflect the evolving needs of our clients.

Beyond the conference sessions, the event created space for meaningful exchanges with industry professionals, enabling Netex to validate its approach and remain aligned with client and partner expectations.

For Netex, participating in industry events reflects our commitment to continuous learning, adaptability, and long-term partnership in an ever-changing digital environment.

NETEX RECEIVES ITS 5TH CONSECUTIVE MANDATE ON THE BOARD OF THE GERMAN ECONOMIC CLUB

9 May 2025

On May 8, Netex received its fifth consecutive mandate as a member of the Board of the German Economic Club (DWC), reaffirming its strong and consistent role within the Romanian–German business community.

This renewed mandate reflects trust, continuity, and recognition of Netex’s long-term commitment to dialogue, collaboration, and sustainable development in an international business environment. As a Board member, Netex actively contributes expertise and strategic perspective to initiatives that shape the broader economic ecosystem.

For Netex, this role represents more than representation. It highlights engagement, responsibility, and shared values. The fifth consecutive mandate confirms that its steady involvement and forward-looking approach continue to be valued.

WIN FOR NETEX AT THE
EUROPEAN ENTERPRISE AWARDS

2 April 2025

Andreea Kremm, CEO of Netex Group, has been named “AI-Driven Customer Care CEO of the Year 2025 – European Business Awards”. This distinguished recognition celebrates her visionary leadership and commitment to driving innovation in AI-powered customer experience within the BPO industry. But the recognition didn’t stop there.

Netex Group was also honoured with an “Excellence in Multilingual Omnichannel Communication” award, a strong validation of our expertise in delivering fast, integrated, and personalised support services across various communication channels.

These accolades underscore our ongoing efforts to merge cutting-edge technology with a human-first approach, proving once again that AI and empathy are not opposites, but partners. At Netex, innovation means more than automation. It means building smart, intuitive solutions that genuinely address customer needs across languages, platforms, and markets. We’re proud to see our work and values recognised on the international stage and even prouder of the exceptional people who make it all possible.

Let’s continue building the future of customer experience, together.

YEARS OF DEDICATION, COUNTLESS CONTRIBUTIONS: CELEBRATING OUR
NOVI SAD TEAM

1 April 2025

At Netex, we believe that the heart of our success lies in the people who build it, one idea, collaboration, and challenge at a time. This spring, we had the immense pleasure of honouring a remarkable group of colleagues from our Novi Sad office, whose dedication, loyalty, and passion have been instrumental in shaping the company we are today. This special celebration wasn’t just about the number of years. It was about the people behind them. It was an opportunity to pause, reflect, and recognise those who have stood with us for over a decade, growing alongside Netex and helping drive our collective mission forward.

Celebrating Our Long-Standing Colleagues

We proudly recognized nine exceptional team members celebrating major service milestones:

15 Years of Service
Emilija Kolar
Rade Pujin
Bojan Kamberović
Sandra Ludrovan
Slavko Hodak

10 Years of Service
Milena Malbašić
Nikolina Radivojević
Milena Bubnjević
Jarmila Leković

Each of these individuals has contributed not just time, but heart, skill, and integrity. Their stories go far beyond job titles. They are mentors, problem-solvers, innovators, and true teammates. The event gave all of us a chance to learn more about their work, their journey at Netex, and the many ways they’ve helped shape our culture.

A Milestone Farewell

The celebration was also a heartfelt goodbye to Branka Stojnić, the very first colleague from Serbia to retire from Netex. As the team shared stories and memories of her time with us, it was clear that Branka’s legacy will continue to echo through the halls of our Novi Sad office. We wish her every happiness in this new chapter.

Why We Celebrate

What made this gathering truly special was the sense of community it brought to life. In honouring these milestones, we were reminded that Netex isn’t just a place where people work. It’s a place where they grow, contribute, and build something meaningful together. To all our colleagues in Novi Sad and beyond, thank you. Thank you for showing up, for lifting each other up, and for making Netex stronger every day.

Here’s to the people who make the journey worthwhile!

NETEX AT THE CAREER FAIR

20 March 2025

The Career Fair returned to Chișinău this spring, bringing together employers from various industries and offering numerous professional opportunities.

After more than 10 years of involvement and dedication to the labor market in the Republic of Moldova, the Career Fair has become a place where employers and candidates can interact directly and discuss available jobs, organizational culture, recruitment processes, and working environments.

The event featured companies from a wide range of sectors, including engineering, manufacturing, and technical fields; auto and automotive; IT; services and BPO; logistics and transport; telecommunications; trade; marketing; communication; human resources; and finance and banking.

HONORING COMMITMENT:
CELEBRATING 10 AND 15 YEARS AT NETEX

20 March 2025

On March 20th, Netex had the pleasure of celebrating two outstanding colleagues at our Cluj-Napoca office, whose long-standing commitment and professionalism have significantly contributed to the company’s growth and success.

Bernt Budde – 10 years of service at Netex
Juliana Marton – 15 years of service at Netex

Their unwavering dedication, integrity, and continuous contributions have left a lasting impact across teams and projects. We are sincerely grateful to have them as valued members of the Netex team.

At Netex, we strongly believe that recognising employee loyalty is an essential part of our culture. Milestones such as these reflect not only individual perseverance but also the collective spirit that drives our organisation forward.

We extend our heartfelt thanks to Bernt and Juliana for their remarkable service. Their work ethic and commitment serve as a model of excellence and dedication for all of us.

We look forward to continuing this journey together and celebrating many more achievements in the years to come.

INSIDE CLOUDFEST 2025: INNOVATION, INSIGHT, AND INTERNATIONAL CONNECTIONS

19 March 2025

More than 10,000 tech professionals gathered at Europa-Park in Rust, Germany, from 17 to 19 March for CloudFest 2025, Europe’s leading cloud industry event. This year’s edition marked a clear shift toward the real-world impact of Artificial Intelligence, underlining how rapidly AI is reshaping the cloud ecosystem.

The Netex team participated enthusiastically in the event, actively engaging not only in the conference sessions but also in hands-on technical competitions. One highlight was a fast-paced server assembly challenge, where the team demonstrated strong technical expertise, efficiency, and collaboration under pressure. Another standout experience involved testing Toshiba’s RAID-based backup system by strategically removing hard drives to determine system resilience. The final insight: depending on the removal approach, between 9 and 29 drives could fail before data loss occurred.

CloudFest also offered inspiring moments, including meeting Karlheinz Brandenburg, inventor of the MP3 format, and learning about the 40-year history of the first .com domain, symbolics.com.

Overall, CloudFest 2025 provided valuable insights into AI, infrastructure resilience, and digital innovation, while reinforcing Netex’s commitment to staying actively involved in the evolution of cloud and technology trends.

NETEX AT THE “VIITOR SUB STELE” GALA – A COMMITMENT TO EDUCATION AND COMMUNITY

14 March 2025

On March 1st, Netex participated in the “Viitor sub Stele” Gala, organised by Iulia Hasdeu High School to raise funds for children with special educational needs. Netex was represented by Elena Vlăsceanu, Leo Frumuzache, Valentina Herciu, and Cătălin Pop, who joined educators, students, and community leaders in supporting inclusive education and equal opportunities.

The event reflected Netex’s belief that success extends beyond business performance to meaningful community impact. By supporting this initiative, the company reaffirmed its commitment to empathy, lifelong learning, and social responsibility. Such involvement strengthens both community connections and internal cohesion, reinforcing Netex’s identity as a values-driven, human-centred organisation.

LEADING WITH VISION AND PURPOSE

14 March 2025

Andreea Kremm, CEO of Netex Group, has been featured in Cartea Antreprenorilor 2024, published by EY Entrepreneur of the Year Romania, and was named Romania’s Most Inspirational Businesswoman of 2024 at the EY Gala. These distinctions recognise her leadership, vision, and long-term impact on the Romanian business landscape.

Under Andreea’s strategic direction, Netex evolved from a local internet provider into an international BPO and e-commerce company operating in 27 countries. Her ability to navigate major challenges, particularly during the 2008 financial crisis, marked a turning point, repositioning Netex toward outsourcing, digital services, and global expansion.

Her leadership is defined by vision, versatility, and innovation. With a PhD in Psychology, she has built a people-centred, tech-driven organisation where digital transformation and AI integration go hand in hand with employee development and wellbeing. Her philosophy is clear: technology should optimise processes, while people focus on learning, innovation, and growth.

Through strategic foresight, resilience, and a strong commitment to sustainable development, Andreea continues to shape Netex’s long-term direction, reinforcing its position as a future-oriented, globally active company.

THE FUTURE OF CUSTOMER CARE: A GLIMPSE FROM CCW 2025

26 February 2025

Between February 25 and 26, 2025, Netex actively participated in CCW 2025, Europe’s leading congress fair for innovative customer dialogue, reinforcing its position as a forward-looking player in the BPO and customer service industry.

At the event, Netex showcased its latest advancements in customer service technology and engaged in key discussions around AI integration, automation, and the future of customer experience. The conference highlighted how AI-powered solutions, such as advanced IVR systems, intelligent prioritisation tools, and omnichannel platforms, are transforming customer interactions.

Netex’s presence at CCW 2025 underlined its commitment to innovation and its strategic approach of combining cutting-edge AI technologies with skilled human expertise, staying at the forefront of industry transformation.

NETEX AT E-COMMERCE BERLIN EXPO 2025: STAYING AHEAD IN A FAST-MOVING DIGITAL WORLD

20 February 2025

On February 19 and 20, 2025, Netex proudly took part in the E-commerce Berlin Expo, one of the most influential events in the European digital commerce landscape. Hosted at STATION Berlin, this year’s edition brought together over 12,000 attendees, 340 exhibitors, and 150+ speakers for two days of insights, innovation, and industry networking.

A key moment for Netex was the presence of our CEO, Dr. Andreea Kremm, who took the stage as an official speaker. Her presentation, “ChatGPT Enterprise Usecases @ReifenDirekt.de”, explored how artificial intelligence, specifically ChatGPT, can be integrated into large-scale e-commerce operations to enhance efficiency, automation, and customer experience.

Her talk attracted considerable interest and contributed to the broader conversation around AI adoption in retail. Participation in events like the E-commerce Berlin Expo plays a vital role in keeping Netex connected to the pulse of the industry. In a sector as dynamic and fast-evolving as e-commerce, staying informed about emerging technologies, consumer behavior shifts, and digital transformation strategies is essential. These gatherings provide invaluable opportunities to learn directly from global experts, benchmark best practices, and understand where the industry is heading, whether in AI-driven personalization, omnichannel fulfillment, or cross-border logistics.

By engaging in international events of this scale, Netex reaffirms its commitment to innovation, adaptability, and continuous improvement.

NETEX AT CAREER DAYS @UVT

28 January 2025

On March 6th, Andreea Dovlete had the pleasure of representing Netex at Career Days @UVT, an event that brought together students and employers in a valuable exchange of ideas and opportunities. Participating in university career fairs is essential for companies like Netex.

These events allow us to connect directly with young talent, share insights about our industry, and present the career paths we offer. It is an important step in strengthening the relationship between the academic and business environments. Throughout the day, Andreea engaged in meaningful conversations with students who demonstrated genuine interest not only in available roles but also in our company culture, growth opportunities, and learning programs.

Their questions reflected a strong desire for professional development and purpose-driven work.

NETEX AT ETRADE SHOW WARSAW: NEW OPPORTUNITIES ON THE POLISH MARKET

28 January 2025

This year, January 26 marked a major milestone in our company’s history, 25 years since the beginning of the Netex journey. A quarter of a century of innovation, growth, and teamwork. The anniversary celebration took place on January 31 in Timișoara, bringing together colleagues for an event full of smiles, stories, and shared pride in how far we’ve come.

But this was more than just a birthday celebration. It was also a tribute to our remarkable colleagues who have been part of the Netex story for 10, 15, and even 20 years. Their dedication, resilience, and loyalty were honoured in front of the team, reminding us that our greatest strength lies in our people.

To sweeten the moment, we gathered around a beautiful anniversary cake, cut not only in honour of Netex’s 25th birthday but also to toast the incredible colleagues who’ve shaped our culture through years of commitment. It was a joyful pause from the daily routine, where laughter, connection, and good cheer filled the room. We reflected on the past, celebrated the present, and looked forward to the future with optimism. Most importantly, we recharged with positive energy, ready to take on the goals and challenges of our 25th year with renewed enthusiasm.

Thank you to everyone who helped make this day special. We can’t wait to see what we’ll accomplish together in the year ahead, and we’re already looking forward to celebrating again next year.

25 YEARS OF NETEX: A CELEBRATION OF LEGACY AND LOYALTY

26 January 2025

This year, January 26 marked a major milestone in our company’s history, 25 years since the beginning of the Netex journey. A quarter of a century of innovation, growth, and teamwork.

The anniversary celebration took place on January 31 in Timișoara, bringing together colleagues for an event full of smiles, stories, and shared pride in how far we’ve come.

But this was more than just a birthday celebration. It was also a tribute to our remarkable colleagues who have been part of the Netex story for 10, 15, and even 20 years. Their dedication, resilience, and loyalty were honoured in front of the team, reminding us that our greatest strength lies in our people. To sweeten the moment, we gathered around a beautiful anniversary cake, cut not only in honour of Netex’s 25th birthday but also to toast the incredible colleagues who’ve shaped our culture through years of commitment. It was a joyful pause from the daily routine, where laughter, connection, and good cheer filled the room.

We reflected on the past, celebrated the present, and looked forward to the future with optimism. Most importantly, we recharged with positive energy, ready to take on the goals and challenges of our 25th year with renewed enthusiasm.

Thank you to everyone who helped make this day special. We can’t wait to see what we’ll accomplish together in the year ahead, and we’re already looking forward to celebrating again next year.

HOLIDAYS WITH GRATITUDE IN REȘIȚA

13 December 2024

At Reșița, the end of the year was marked by a special event filled with emotion and gratitude. During the Christmas Party organized for our team, we had the joy of celebrating our dedicated colleagues who have been with us over the years and have significantly contributed to our success.

In a festive atmosphere, with smiles, good cheer, and holiday decorations, we honored the impressive achievements of exceptional individuals. Andrei Orincan, Traian Pop, and Cătălin Pop were celebrated for their 20 years of service, a period that reflects professionalism, loyalty, and constant dedication to building a strong team. Likewise, Monia Sudescu and Cora Muntean were recognized for their 15 years of service, during which they demonstrated dedication and perseverance.

The event went beyond a simple Christmas party, becoming a special occasion to reflect on our shared journey and celebrate the values that define us as a team.

Remembering memories, special moments, and the stories gathered over the years created a warm atmosphere filled with emotion and inspiration.

We thank all our honored colleagues for their dedication and valuable work. We congratulate them on their achievements and wish them to continue being a source of inspiration for all of us. We also thank the entire team for the energy and enthusiasm that made this event truly memorable.

Merry Christmas and a New Year full of achievements for our extraordinary team.

CELEBRATING ACHIEVEMENTS AND TEAM SPIRIT IN THE SIBIU OFFICE

13 December 2024

December has arrived in the Sibiu office with a festive scent. We celebrated with emotion and joy 10 and 15 years of dedication and professionalism alongside our colleagues, Alexandra and Claudiu. It was a special day, full of beautiful moments, where we enjoyed being together, celebrating not just the past years but also the team spirit that unites us. The atmosphere was pleasant, with good cheer and relaxed conversations, where everyone felt at ease, escaping a little from the daily routine.

Sharing memories from the years spent together and celebrating our colleagues filled us with both nostalgia and laughter. We wish them many more personal and professional achievements and congratulate them for their hard work.

On this occasion, I also add a few lines and impressions expressed by the celebratory colleagues:

Alexandra Motrescu (Cândea):
“It has been 15 years since I began this professional journey at the company, and looking back, I feel a deep gratitude for my path. When I first started, I didn’t know exactly what to expect. There were no written work instructions, and my first lessons came from my colleagues, to whom I am deeply thankful for their support and patience. They were the ones who guided me and helped me integrate into the team.

These 15 years have passed in the blink of an eye. During this time, I’ve grown professionally and personally, had the chance to work with amazing people, and learned so many things. I’ve been lucky to receive opportunities that allowed me to advance and show what I’m capable of. I know that the journey of learning doesn’t stop here. I know I have much more to discover, and I am ready to continue growing and contributing to the success of the team and the company. This chapter of my career is a testament to passion, hard work, and dedication, and the future motivates me to keep evolving.”

Claudiu Proca:
“If I were to summarize what I’ve learned in these 10 years in a few words, they would be: embrace challenges, never stop learning, and value the people around you.”

CELEBRATING MILESTONES AND TOGETHERNESS IN THE AGNITA OFFICE

13 December 2024

As the year drew to a close, our office from Agnita came together for an amazing end-of-year party that truly highlighted the spirit of teamwork and achievement. The venue set the tone for an unforgettable night. Veseud 11 offered a warm and inviting atmosphere, decorated with festive decor, which, paired with carefully curated music, created a perfect ambiance that encouraged everyone to relax and enjoy.

A special highlight of the evening was the recognition of three remarkable colleagues who celebrated an incredible milestone this year: their 10th work anniversary with the company. Emese Belei, Lucian Ciubotariu, and Cristina Madar were honoured for their dedication, hard work, and invaluable contributions over the past decade. Their journeys and achievements inspired us all, reminding us of the impact we can have when we work hard and support each other.

The celebration continued with a delicious spread of food and drinks that catered to every taste, ensuring no one was left hungry. Conversations flowed as colleagues reminisced about the year gone by and shared hopes for the future. A highlight of the evening was the heartfelt speeches that showcased how close our team is, leaving many with smiles and even a few happy tears.

A heartfelt thank you goes out to everyone who attended and made the evening a success.

CELEBRATING EXCELLENCE: NETEX ROMANIA HONORED AT TIMIȘ COUNTY AWARDS

20 November 2024

On November 1st, 2024, the Chamber of Commerce, Industry, and Agriculture of Timiș organized an event to honour the top companies in Timiș County.

The event took place at the Timișoara Business Center, starting with a symphonic music concert, followed by brief speeches from the event organizers and the Mayor of Timișoara, who congratulated all the awarded companies. Among the distinguished guests were Romania’s Prime Minister, Marcel Ciolacu, and the Minister of Transport, Sorin Grindeanu.

After the speeches, the award ceremony commenced. In the Services category for medium-sized enterprises, Netex Romania was awarded second place in the county’s business rankings.

It was a meaningful event, and we are proud not only to have participated but also to have received this important award.

NETEX PRESENT AT THE VIENNESE BALL TIMIȘOARA 2024

18 November 2024

On November 28, 2024, Netex had the pleasure of participating in the 11th edition of the Viennese Ball in Timișoara, a prestigious charity event held at the Convention Center Timișoara. Our company was represented by Elena Vlăsceanu and Cătălin Pop, who enjoyed an evening filled with elegance and emotion in a spectacular setting.

Our participation aimed to support the charitable initiatives promoted by the event and to be part of a cultural tradition that brings together personalities from Timișoara’s economic and cultural spheres.

The atmosphere was exceptionally refined, featuring debutants, graceful waltzes, and operetta music, all contributing to an impressive spectacle.

Netex’s presence at the Viennese Ball reflects our commitment to the community and our desire to support causes that create a positive impact. It was a wonderful opportunity to network, build connections, and join collective efforts for the community’s well-being.

We congratulate the organizers for an outstanding event and are delighted to have contributed to this initiative.

NETEX GROUP AT THE ECOMMERCE WEB SUMMIT IN LISBON

18 November 2024

Netex Group proudly participated in this year’s eCommerce Web Summit in Lisbon, an event we attend annually to stay at the forefront of industry trends.

This year, we took the opportunity to spotlight MondoChat, our most significant product. An advanced omnichannel platform designed for Customer Support Agents. MondoChat was a key highlight of our presence, showcasing how it streamlines communication across channels, enhances efficiency, and improves the customer experience. Core values that drive our work at Netex.

The summit also provided a platform to connect with industry leaders and explore emerging trends like AI integration, personalization, and sustainability in e-Commerce. A big thank you to our team for representing Netex with excellence and passion.

Together, we continue to shape the future of e-Commerce.

NETEX GROUP EXPLORES COLLABORATION WITH IT PARK UZBEKISTAN

18 November 2024

A delegation from IT Park Uzbekistan, led by CEO Farkhod Ibragimov, wrapped their business trip to Romania with a productive meeting at Netex Group, a global leader in software development, IT consulting, and business process outsourcing (BPO). The discussions, led by Cătălin Carlaont, Business Unit Manager at Netex Group, focused on exploring collaboration opportunities and emphasizing Uzbekistan’s growing potential as a hub for IT-enabled services (ITES).

During the meeting, the IT Park delegation highlighted Uzbekistan’s strategic advantages, including its skilled talent pool, supportive business environment, and favourable investment policies. They also emphasized the country’s strategic location and rising prominence as a regional IT hub. Netex Group expressed a strong interest in the region’s competitive advantages and the potential for long-term partnerships, particularly in meeting global market demands, fostering innovation, and driving growth in ITES.

As a digital solutions provider, Netex Group specializes in software development, cloud computing, data analytics, and cybersecurity, offering businesses cutting-edge solutions for navigating the digital landscape. The company’s interest in Uzbekistan reflects a growing recognition of the region’s IT potential and its attractiveness for international partnerships.

This meeting underscores IT Park Uzbekistan’s efforts to position the country as a global player in the IT and outsourcing sectors. Such collaborations are expected to drive significant economic opportunities, including job creation, skills development, and enhanced global connectivity for Uzbekistan’s IT sector.

By fostering partnerships like this, both Netex Group and IT Park Uzbekistan are paving the way for innovation and growth in the global IT landscape.

NETEX PARTICIPATES IN CAREER DAYS UVT: CAREER OPPORTUNITIES FOR FUTURE PROFESSIONALS

17 October 2024

On October 8 and 9, Netex participated in Career Days UVT, an event organized by the West University of Timișoara, bringing together companies from various industries with students and graduates eager to explore career opportunities.

For Netex, this event was a valuable opportunity to connect with emerging talent and showcase the professional paths available within the company. Our team was on-site to share insights about our organizational culture, ongoing projects, and what it means to be part of a successful and dedicated team.

Attending Career Days allowed us to engage directly with students, understand their expectations, and highlight how they can contribute to the growth of an innovative company while building a rewarding career. Our presence at Career Days UVT was a truly enriching experience, and we look forward to inspiring and collaborating with future professionals in the industry.

DWC FOOTBALL TOURNAMENT – A SHORT JOURNEY WITH BETTER DAYS AHEAD

17 October 2024

Participating in the recent football tournament was a special experience for all of us. Not passing the group stage might not have been the triumph we initially aimed for, but it was a journey filled with memorable moments and valuable lessons.

Our team scored only one hard-fought goal during the tournament, a small feat but a moment of great happiness for us and our supporters. Although our single draw in the games was a roller-coaster of emotions, it highlighted our fighting spirit and the desire to want more, no matter the opponent.

A key highlight was the exceptional performance of our goalkeeper, Gabi Turcu, who made remarkable saves and, afterwards, became a hero on the pitch, scoring our goal.

Despite two of our players, Cosmin and Lucian, competing while nursing injuries, their determination and commitment inspired the entire team throughout the tournament.

Beyond the matches, the tournament was a celebration of camaraderie and sportsmanship. Despite a limited number of training sessions, each player gave their all, and they all flew under the flag:
“Always give your all in everything you do because when you look back, you will know you gave your best with what you had, and you will be so grateful for how far you have come”. Melanie Koulouris.

The organizing committee deserves a special mention for their seamless coordination and hospitality. Every detail, from the accommodations to the smooth schedule of matches, was thoughtfully executed, and we left highly satisfied with the overall event.

In conclusion, the tournament was more than just a series of matches. It was a shared journey filled with laughter, perseverance, and collective growth. This experience has strengthened our bonds, and we look forward to future tournaments with renewed enthusiasm and spirit. Here’s to many more goals and victories to come!

EXPLORING THE FUTURE OF SLOVAK E-SHOPPING @ E-COMMERCE DAY IN BRATISLAVA

17 October 2024

On the 17th of October, Bratislava hosted the highly anticipated E-Commerce Day, a gathering that brought together industry leaders, innovators, and enthusiasts to explore the evolving landscape of eShopping in Slovakia. This year’s event was not just a showcase of current trends but a forward-looking discussion on the future of online retail in our region.

The day featured insightful talks from renowned speakers who shared their experiences and predictions for the e-commerce sector. Topics ranged from the rise of mobile shopping to the importance of customer experience in driving sales. The emphasis on adaptability and innovation resonated with all attendees, reminding us that staying ahead of the curve is essential in the fast-paced world of e-commerce.

Attendees had the opportunity to network, share ideas, and forge potential partnerships. The collaborative spirit highlighted the importance of community in driving growth and innovation within the Slovak e-commerce ecosystem.

Emerging technologies were a focal point of the discussions, with sessions dedicated to AI, machine learning, and data analytics. Experts demonstrated how these technologies can enhance customer personalization, streamline operations, and improve decision-making. The potential for tech-driven solutions to transform the e-shopping experience is immense, and many companies are already exploring these avenues.

SUCCESSFUL ISO 9001 AUDIT: A COLLABORATIVE EFFORT ACROSS BORDERS

30 September 2024

On the 26th and 27th of September, our team completed the external audit for ISO 9001, conducted in both Timișoara and Novi Sad. This event marked another important milestone in maintaining our high standards for quality management.

ISO 9001 is an internationally recognized standard that helps ensure consistent quality in all our processes, which is especially critical for us as a Business Process Outsourcing (BPO) company. It provides a framework to improve customer satisfaction by streamlining operations, ensuring efficient service delivery, and continuously enhancing our internal processes. For our clients, this certification offers reassurance that we follow best practices and are dedicated to delivering services that meet the highest quality standards.

In Timișoara, the audit took place in person, creating a beautiful and welcoming atmosphere. Colleagues from all our offices gathered, and their kindness and politeness made the experience both productive and enjoyable. Meanwhile, in Novi Sad, the audit was conducted online, demonstrating our ability to collaborate effectively across borders. A special mention goes to Goran, our internal auditor, whose dedication was key to ensuring the event’s success.

This achievement highlights our commitment to quality and the strength of our teamwork. Congratulations to everyone involved!

Netex Attending Two Important Economic Events

13 July 2024

Our company recently participated in two significant events organized by prominent economic clubs, which provided valuable networking opportunities and insights into the economic landscape.

On June 12, Netex participated in an event organized by the American Economic Club, held at Hamilton, a renowned American company. The event started with a presentation by the club founder. It was followed by insightful thoughts from the club president and vice president, highlighting the club’s vision, achievements, and future plans.

The venue, Hamilton, provided an impressive backdrop for the event. Attendees, including members of the DWC, had the opportunity to tour the factory, gaining firsthand insight into the company’s operations and innovative processes. The tour offered valuable learning experiences and showcased Hamilton’s commitment to excellence.

The event concluded with a delightful snack session in the company’s courtyard, fostering a relaxed environment for networking.

The following day, June 13, Netex participated in the German Economic Club General Assembly. The assembly involved detailed discussions on the club’s activities, achievements, and challenges in the year’s first half. Members collaboratively developed the agenda for upcoming meetings, ensuring a focused and effective approach for future endeavours.

Our representatives met with new members, expanding our professional network and strengthening existing relationships.

Participation in these events has been highly beneficial for our company. Engaging with prominent financial clubs such as the American Economic Club and the German Economic Club has enabled us to connect with potential clients and partners, enhancing our business opportunities.

These experiences underscore the importance of active involvement in professional organizations, as they provide invaluable insights and opportunities for growth.

We are excited to continue our participation in these events.

The First Edition of InfoDay@FMI-UVT: a Successful Networking and Recruitment Hub

15 May 2024

On 15.05.2024, the InfoDay@FMI-UVT event was hosted by the Faculty of Mathematics and Computer Science of the Western University of Timișoara. Conceived as a networking and recruitment hub, the main aim of the event was to facilitate connections between employers and students, thereby promoting valuable opportunities for future IT and mathematics professionals.

InfoDay@FMI-UVT has been structured to maximize direct and meaningful interactions between leading industry companies and potential candidates, from enthusiastic students to experienced graduates. The event gave participants the opportunity to talk directly with company representatives, learn about career opportunities, and better understand the demands of the labor market.

The first edition of InfoDay@FMI-UVT was enthusiastically received by both students and employers. The participants appreciated the impeccable organization and the diversity of the companies present, which offered a wide range of perspectives and career opportunities. Students valued the chance to interact directly with potential employers, which allowed them to showcase their skills and clarify their professional expectations.

The event was completed by a special artistic program, which added color and excitement to the whole day. The artistic moments, including music and dance performances, were very well received by the audience, helping to create a pleasant and relaxing atmosphere. These activities provided participants with an opportunity to socialize in an informal setting and enjoy a well-deserved break between networking and recruitment sessions.

InfoDay@FMI-UVT proved to be a resounding success, succeeding in meeting the goals of connecting students and graduates with top employers and creating an environment conducive to professional development. The first edition set an excellent precedent for future editions, promising to become a reference event for the academic community and the IT industry in Timișoara.

Through this event, the Faculty of Mathematics and Informatics once again demonstrated its commitment to quality education and supporting the integration of students into the labor market.

Netex Romania at the International Business Forum in Timișoara

9 May 2024

On May 9th, 2024, Alexandru I. Moldovan and Cătălin Pop represented Netex Romania at the International Business Forum in Timișoara. Organized by the Chamber of Commerce, Industry, and Agriculture Timiș (CCIAT), the forum brought together industry leaders and innovators to discuss global business trends, challenges, and opportunities.

Engaging with Industry Leaders
Moldovan and Pop engaged with numerous participants, including representatives from companies such as Alba Advisors Group, Aquatim SA, Auchan Romania, and AGRO PROCULITA SRL. These interactions were pivotal in exchanging insights on best practices and innovative solutions, highlighting Netex Romania’s role as a key player in the Romanian and international markets.

Their active participation in panel discussions and workshops allowed them to share their expertise, which was well received by other attendees. This demonstrated Netex Romania’s commitment to fostering international collaborations and staying ahead of industry advancements.

Networking and Strategic Partnerships
The forum was an excellent platform for networking. Moldovan and Pop met representatives from various sectors, including Adecco Resurse Umane SRL, AKS CONSULTING IMPEX S.R.L., Antemie, and Arrow Management & Consulting. They identified new business opportunities and potential partnerships that could benefit Netex Romania. Discussions with participants from the technology and manufacturing sectors, such as Dapredi Soft Systems SRL and Arggo Software West, were particularly fruitful, exploring avenues for collaboration and innovation.

Moreover, they engaged with representatives from the education and research sectors, focusing on integrating academic research with industry needs. This aligns with Netex Romania’s strategic goals of leveraging cutting-edge research to drive innovation and improve business processes.

Insights and Takeaways
The International Business Forum gave Moldovan and Pop valuable insights into the latest industry trends and emerging technologies. They attended sessions covering various topics, including digital transformation, sustainability, global market trends, and economic forecasts. These insights will inform Netex Romania’s strategic planning and decision-making processes in the coming months.

The forum’s emphasis on sustainability and corporate social responsibility was particularly notable. Moldovan and Pop participated in meaningful discussions on how Netex Romania can enhance its sustainability initiatives, contributing to a more responsible and ethical business environment.

Conclusion
Alexandru I. Moldovan and Cătălin Pop’s participation in the International Business Forum in Timișoara highlighted Netex Romania’s proactive approach to industry engagement and collaboration. Their interactions with a diverse range of participants, including CARGO-PARTNER EXPEDIȚII SRL, Euro-Testing Software Solutions, Farten food, and Flexik Automation SRL, have strengthened not only existing relationships but also opened new avenues for growth and innovation.

As Netex Romania continues to expand its footprint in the global market, the insights and connections gained from this forum will play a crucial role in shaping the company’s future strategies. Moldovan and Pop’s presence at the event underscored the importance of continuous learning, networking, and collaboration in achieving business excellence and staying ahead in a rapidly evolving industry landscape.

Netex Supports Nature

1 April 2024

I nurture a love for nature through the art of planting trees, and I do this every year. Trees conserve energy in the summer and help us save money. Properly planted trees can reduce air conditioning costs by 15 to 30%. Trees reduce the amount of heat reflected from roads, buildings, and sidewalks.

I live in the city of Chișinău, where the air is quite polluted. In recent years, many trees in front of our building on Vasile Lupu Street have been cut down. Every year, I plant with hope and faith that as many trees as possible will take root.

Currently, the environment faces major threats that affect the ecological balance and the quality of life on the planet. I believe that, in addition to their role in mitigating climate change, trees offer numerous ecological benefits. They act as a natural filtration system, improving air quality by capturing pollutants and releasing cleaner, oxygen-rich air.

In urban areas, often affected by pollution, the strategic planting of trees creates healthier environments for communities. I urge all colleagues to participate in tree planting every year, as planting trees results in improved respiratory health, reduced cases of respiratory diseases, and generally increased quality of life. Clean air contributes to increased productivity and reduced healthcare costs, generating a positive impact on communities.

Team Netex at CloudFest 2024

20 March 2024

CloudFest 2024, held from March 19 to 21 at the picturesque Europa Park in Rust, Germany, was an idyllic setting for this landmark event.

Marking two decades of innovation and collaboration, CloudFest 2024 drew in a staggering 11,000 registrants from around the globe, making it one of the largest gatherings in the tech industry calendar.

Unsurprisingly, artificial intelligence (AI) emerged as the dominant topic of conversation this year. Speakers and attendees alike were captivated by the advancements, challenges, and opportunities presented by AI technologies.

Discussions also delved into the intricacies of large language models (LLMs) such as ChatGPT and Gemini, highlighting the nuances and challenges associated with their performance across different languages. While LLMs offer immense potential, there is recognition that their efficacy varies across linguistic contexts.

While AI site builders have been touted as revolutionary solutions, the reality often needs to catch up to the hype. It was emphasized that while AI is a valuable tool, it has yet to become a panacea for creating authentic, localized, and effective website presences in diverse global markets.

The escalating costs of training AI models were also discussed, with concerns about the significant computing power and electricity consumption required. As energy prices continue to rise, businesses grapple with the financial implications of AI development and deployment. While participating in a live demonstration featuring a physical server used for training a question-answering system, we discovered that we already use something very similar in Mondo to provide the standard texts for the Romanian language.

Adding an adrenaline-fueled twist to traditional startup pitching, the Silverstar Startup Pitch challenged participants to present their business ideas in just one minute while riding the park’s most exhilarating rollercoaster and hanging on for dear life.

Jürgen Schmidhuber, hailed as the “father of modern AI,” shared his vision of replicating Einstein using AI and offered reassurance about the future collaboration between humans and AI. His optimism and encouragement resonated with attendees, inspiring confidence in the transformative potential of AI.

In a thought-provoking address, Auma Obama reminded the audience that “Africa is not a country”, meaning that Africa is not a monolithic entity but a diverse continent with unique cultures, languages, and challenges.

In summary, CloudFest 2024 was a forum for exploring the latest trends and technologies and a celebration of collaboration and innovation in the ever-evolving landscape of cloud computing and AI.

Netex Presents Mondo at DRW ARAD

19 March 2024

At an important DRW meeting held in Arad, we had the privilege of presenting essential information regarding the European Directive 882/2019, which focuses on combating discrimination against people with disabilities.

In light of this current topic, we presented our innovative solution: Mondo. In this context, we discussed how the new European regulation can influence businesses operating in the European territory. One of the main topics addressed in the discussion was how this directive imposes stricter requirements on companies regarding accessibility and inclusive communication for people with disabilities.

It is essential for all businesses to comply with the new legislative provisions to avoid penalties and to promote a fairer and more inclusive environment. Implementing Mondo within companies allows for the provision of chat as an alternative contact method, in accordance with legal requirements, while also promoting digital inclusion in society.

Being a flexible tool, Mondo is not just a static solution but a dynamic tool that can adapt to any business’s particularities, featuring a rich set of customization options, and is easily integrable and adjustable according to the company’s specific requirements.

Together, we bring about positive change by offering solutions for a more balanced society.

The Essence of Teamwork: Workplace Appreciation

15 March 2024

In today’s business environment, fostering a culture of appreciation is crucial for organizational success. Employee Appreciation Day serves as a reminder of the value each individual brings to the team. At Netex, this celebration took the form of collaborative puzzles, symbolizing the interconnectedness of teamwork. The tagline “You are an Important part of the team” emphasizes the significance of recognizing every team member’s contributions.

The Core of Teamwork
Teamwork is fundamental to organizational dynamics, involving collaboration, communication, and synergy among individuals. French sociologist Émile Durkheim’s quote, “The individual is the product of social interaction; it is within the group that he becomes what he is,” underscores the transformative power of collective efforts within teams.

Importance of Teamwork in the Workplace
1. Achieving Goals: Teams drive the realization of organizational objectives by pooling talents and resources.
2. Innovation: Collaboration cultivates an environment where diverse perspectives lead to creativity and innovation.
3. Productivity: Effective teamwork streamlines workflows, optimizes resource allocation, and boosts productivity.
4. Engagement: Recognizing employees’ contributions enhances morale, job satisfaction, and reduces turnover.
5. Resilience: Cohesive teams demonstrate resilience in the face of challenges through mutual support and perseverance.

Netex’s Celebration of Employee Appreciation Day
At Netex, Employee Appreciation Day celebrated the importance of teamwork through collaborative puzzle-solving activities. The event reinforced the significance of recognizing and celebrating employees’ contributions.

At Netex, Employee Appreciation Day serves as a reminder of the importance of recognizing and celebrating every team member’s contributions. We strive to build a company culture centered on collaboration and appreciation.

Netex Attending One-to-One Retail E-Commerce Monaco

14 March 2024

Since 2011, One to One Retail E-commerce has been the must-attend event for “Guests”, decision-makers from the retail and e-commerce sector seeking the best “Partners”, solution providers for their investment projects.

During the 3 days of business meetings, e-commerce Directors, CMOs, CEOs, Innovation Directors, and Data Directors get the most out of sourcing solutions for their projects and challenge their strategies through scheduled and qualified One to One meetings, a programme of business-focused conferences and workshops, and networking opportunities with their peers.

The ONE TO ONE Retail E-Commerce Monaco event is an opportunity for retailers to learn about the latest trends in e-commerce. Attendees can network with industry experts and gain insights into the latest technologies and strategies for successful online retailing. The event features keynote speakers, panel discussions, and workshops to help retailers understand the current e-commerce landscape and how to leverage it for their business. Attendees also have the chance to explore the latest e-commerce solutions and gain valuable insights into the future of retail.

NETEX AT THE FOREFRONT OF E-COMMERCE INNOVATION IN BERLIN

29 February 2024

In February, Berlin became the epicentre of e-commerce innovation, hosting two of the industry’s most anticipated events: the E-commerce Expo (E-BE) and CCW 2024 (Call Center World). Netex seized this opportunity to showcase Mondo, our cutting-edge product, to revolutionize the e-commerce landscape. Berlin, a city renowned for its dynamic culture and technological advancements, provided the perfect backdrop for these gatherings.

The E-commerce Expo, held on February 22nd, brought together over 70 industry luminaries across various stages, offering insights into the latest trends and best practices. With more than 280 service providers from Germany and 30 other international markets, the expo offered an unparalleled platform for attendees to explore the newest solutions driving e-commerce forward.

From the 27th to the 29th of February, the annual CCW 2024 event unfolded at the Berlin Messe, drawing creative minds from across the globe. Focused on communication design, CCW 2024 highlighted the diversity within the industry, from print media to digital experiences, and encouraged attendees to engage in workshops and activities that sparked creativity.

For Netex, participating in both the E-commerce Expo and CCW was a strategic decision to introduce Mondo to a global audience. These fairs provided the ideal venues for demonstrating Mondo’s capabilities to key industry players, offering a glimpse into how it can enhance their e-commerce strategies. Attendees were also given the exclusive opportunity to utilize Mondo for free for 30 days, highlighting Netex’s confidence in the product’s value and effectiveness.

THE IMPORTANCE OF PARTICIPATION AND THE GERMAN E-COMMERCE INDUSTRY

29 February 2024

Being part of these prestigious events in Berlin was crucial for several reasons.

Firstly, it allowed Netex to position Mondo within the heart of the e-commerce conversation, aligning with leading trends and innovations. The diverse audience, ranging from industry experts to potential clients, offered a broad platform for feedback and engagement, enabling Netex to refine Mondo’s offerings based on real-world inputs.

Moreover, the German e-commerce industry, known for its robustness and innovation, was the perfect testing ground for Mondo. Germany’s reputation for quality and efficiency mirrors Netex’s values, making it an ideal market to demonstrate Mondo’s potential. Participation in these events showcased Mondo’s capabilities and underscored Netex’s commitment to driving e-commerce forward in Germany and globally.

In conclusion, Netex’s presence at the E-commerce Expo and CCW 2024 in Berlin marked a significant milestone in our journey. It reaffirmed our dedication to innovation and our role as frontrunners in the e-commerce domain. By leveraging the vibrant backdrop of the German e-commerce industry, Netex successfully introduced Mondo to key stakeholders, setting the stage for future collaborations and advancements in e-commerce technology.

ENSURING COMPLIANCE WITH EUROPEAN DIRECTIVE 882/2019 THROUGH MONDO

16 February 2024

In today’s dynamic business landscape, staying on top of regulatory changes is crucial for companies fighting for inclusion and equality. One such regulation, European Directive 882/2019, is a beacon in combating discrimination against people with disabilities, promoting social inclusion, and protecting the right to services.

Recently, Mondo had the privilege of presenting at the DWC-German Economic Club in Timișoara, shedding light on how our services can help businesses align with Directive 882/2019. Our presentation highlighted the imperative for companies to ensure compliance with this directive, emphasizing the importance of promoting an inclusive environment.

Using our services, companies can offer access to communications without interruptions on integrated channels in a single platform, regardless of disabilities. Thus, with a single tool, we have multiple communication channels and different features that improve the customer experience.

As we continue our mission to advance diversity and inclusion, we invite businesses to join us in making a positive impact. Together, let’s strive for a future where everyone, regardless of disability, is valued and included.

NETEX ATTENDING AHK IN BUCHAREST

2 February 2024

Innovation is the driving force behind progress. It can change our lives and shape our future, seeking solutions for local and global challenges. Innovation means economic growth, improving living standards, cutting-edge technologies, transformation, and adaptation to new situations.

Therefore, this year, AHK has dedicated itself to the theme “Innovation Drives the Future.” Thus, the New Year’s Reception was a great opportunity to highlight that AHK Romania already plays a central role in promoting innovation within the Romanian-German business community by actively supporting cooperation in various innovative fields and policies oriented towards innovation.

As expected, such an event needed to be organized in a significant location for Romania and was held at the Parliament Palace in Bucharest. The building is recognized as the world’s largest administrative building for civil use by surface area and the second-largest administrative building after the Pentagon in the United States.

24 YEARS OF NETEX, 24 YEARS OF PROVIDING EXCELLENCE

26 January 2024

As you already know, 26 January was the day we celebrated 24 years since we began our journey. On this occasion, we decided to celebrate our 16 colleagues who have been with us daily for 10 and 20 years.

Ten of them have been part of our team for ten years. Among them was Larisa Ababi from Chisinau, who accepted our proposal to come to Timisoara and celebrate her ten years of activity in the company together with us.

In the following pages, you can find the statements of some of our colleagues who will share their experiences over the years. So, the celebration was double, and we enjoyed a presentation, and we sweetened up with a slice of cake in honour of the company and those who celebrated.

For everyone, it was a special day when we disconnected from the routine of the work environment, we communicated, we had a good time, and, most importantly, we relaxed so that we can move forward with new positive energy to achieve our goals in our 24th year of existence.

Happy birthday, Netex! Happy birthday to all colleagues celebrated!

We look forward to celebrating together next year!

AT NETEX FOR OVER A DECADE

1 December 2023

Nowadays, it is increasingly rare for employees to work for the same company for more than a decade. Over such a period, one knows how the company thinks, knows the internal network, and has gained much experience, but has also experienced ups and downs.

Some of our colleagues from Novi Sad are also celebrating their work anniversary this year, and a special program will be dedicated to them as part of the Christmas party.

We were curious to find out where they stood with their thoughts and feelings after ten years, and we interviewed some of them. It is an honour for us to introduce 5 of our long-standing colleagues to you, although they are not unknown to most Netex employees:

IVANA KIROV has been with Netex since September 2009, starting as a Bulgarian agent, then was office chief in Novi Sad for less than 6 years and, due to circumstances, returned to the Eastern Europe department for the Bulgarian market. She says: “It seems unreal to me how quickly all these years have passed. At Netex, I met wonderful people and friends who will stay with me for the rest of my life. Unfortunately, I left Novi Sad due to circumstances, but the city and all these people remain in my heart.” She doesn’t like to praise herself, but anyone who knows her knows what she is like. Her motto is: “Be who you are!” Just good vibes. That’s what she recommends and wishes for other colleagues.

MARIJA EGIC has been with Netex for 14 years and has mainly worked with Pro Client customers (Gourmondo, Video Ident). She works in the logistics department but often participates in Pro Client projects. She says: “There have been many challenges and opportunities to learn and improve, but I am proud that I have persevered. Without good colleagues’ help, encouragement, and cooperation, most of this would not have been possible, and I thank them for that.” She doesn’t like to talk about her personal life, but she told us that dancing is her great passion and she enjoys it very much. “In life, I guide myself by always working hard and being dedicated, but I also try to take care of my family, my marriage, and my friends because life is only worthwhile when you share it with the people you love and enjoy the gift of life you’ve been given. What guides me in life is what I would also recommend to my colleagues.”

MARKO TELEČKI told us, “I have been with the company for ten years as a member of the East Europe Department. I am still a part of the East Europe department and currently hold the position of Team Leader. I value the experiences and relationships built during this time. Spending substantial time with challenges has allowed me to grow personally and professionally. I’ve had the privilege of working with many hardworking colleagues, contributing to the company’s success, and witnessing its growth. The greatest thing for me has been the exceptional individuals I’ve had the pleasure of meeting over the years.” He also reveals that one of his hobbies that he loves is cooking. This is how he expresses his creativity and finds a place to be happy. He loves experimenting with different ingredients and recipes, and the best part is sharing the results with friends and family. Another interest of his is travelling, which brings him great joy, refreshes him, and gives him new energy. His life motto is “Skip the comparisons. Stay true to yourself; that’s where your strength and inner stability lie. Focus on your path and wishes”, and his advice for his other colleagues is: “Know yourself to navigate life and work peacefully, and after you figure yourself out, live accordingly.”

WEB SUMMIT LISSBON 2023

16 November 2023

In an impressive display of innovation and networking, Web Summit Lisbon 2023 brought together a huge community of participants. It transformed the Portuguese capital into the epicentre of discussion and progress in technology and e-commerce.

With a record 70,000 participants, Web Summit Lisbon 2023 was one of the largest technology events in the world. Passionate and eager people came together to share ideas, learn from thought leaders, and explore the latest trends in the digital universe.

The focus of the event was on technology and e-commerce, giving participants a broad perspective on the ongoing digital transformations and their impact on online commerce. Every corner of the technology spectrum was passionately explored and debated, from artificial intelligence to virtual reality, from blockchain to online shopping experiences.

The product presented by Netex was Mondo, our omnichannel communication SaaS for eCommerce companies. The participants of the Web Summit found our product very interesting, so each of us had the opportunity to have discussions with dozens of different people per day.

The Web Summit brought together an impressive group of speakers, including business leaders, entrepreneurs, and technology pioneers. They delivered captivating presentations, providing valuable insights into future trends and radical changes in the industry.

The experience was demanding but unique; I liked the feeling of being surrounded by so many enthusiastic people, similar to the excitement of a New Year’s Eve party 😀 We had the opportunity to develop our communication and sales skills in the hub of business and information-hungry individuals. Therefore, we returned home with a well-developed package of knowledge and experiences.

NETEX EXCELS IN INFORMATION SECURITY: ISO 27001:2022 RECERTIFICATION SUCCESSFULLY ACHIEVED

10 November 2023

In a noteworthy achievement, Netex proudly announces the successful recertification for ISO 27001:2022, reinforcing its commitment to information security. The entire team, under the guidance of Information Security Officer Ionuț Cozma, played an integral role in navigating this milestone.

Undergoing a thorough external audit from November 6th to November 10th, lead auditor Goran Grabez brought his expertise to the forefront, significantly enhancing Netex’s information security management system.

ISO 27001:2022 certification symbolizes Netex’s ongoing dedication to safeguarding sensitive data, ensuring privacy, and fortifying defences against potential threats. This certification promises clients and partners that Netex takes data security seriously.

“I express my gratitude to the exceptional team at Netex, whose dedication and expertise led to our ISO 27001 certification, proving our commitment to top-tier information security. Thank you for your unwavering efforts,” affirmed Cătălin Carlaonț, Shared Services Business Unit Manager at Netex.

The commitment extends beyond meeting industry standards, showcasing Netex’s proactive approach to adapting to the evolving landscape of information security. The successful recertification reflects Netex’s dedication to maintaining unparalleled integrity, confidentiality, and availability in information security. This accomplishment is a commitment to excellence and reassures clients and partners that their data security is a top priority for Netex.

The entire Netex team is applauded for their dedication and diligence in achieving this significant milestone. Cătălin Carlaonț expressed, “Your hard work has been instrumental in ensuring that Netex remains a trusted guardian of sensitive information.”

With this achievement, Netex continues to set the standard for excellence in information security, solidifying its position as a reliable custodian of data integrity.

ISO 9001 RECERTIFICATION AUDIT

29 September 2023

Between the 27th and 29th of September, we had the recertification audit for Timisoara and Novi Sad regarding the Quality Management standard (ISO 9001).

ISO 9001 is an internationally recognized quality management standard developed by the International Organization for Standardization (ISO). When a company achieves ISO 9001 certification, it means that the company has established and maintains an effective quality management system (QMS) based on the ISO 9001 standard’s requirements.

Here’s what ISO 9001 certification signifies for a company:

– ISO 9001 certification demonstrates a company’s commitment to delivering high-quality products or services to its customers. It signifies that the company has consistently defined quality objectives and processes to meet customer requirements. To obtain certification, a company must establish and document efficient processes. This often leads to improved internal efficiency and effectiveness as processes are streamlined and optimized.

– ISO 9001 emphasizes customer satisfaction. Certified companies focus on understanding customer needs and meeting customer expectations, which can enhance customer satisfaction and loyalty.

– ISO 9001 encourages companies to identify and mitigate risks that could affect the quality of their products or services. This proactive approach to risk management can prevent issues before they escalate.

– ISO 9001 promotes a culture of continuous improvement. Certified companies regularly assess their processes, identify areas for improvement, and implement corrective actions. This ongoing improvement cycle improves products, services, and customer satisfaction.

In summary, ISO 9001 certification signifies that a company is dedicated to delivering quality, managing risks, satisfying customers, complying with regulations, and continuously improving its processes. It is a mark of excellence that can positively impact a company’s operations and reputation.

Our company’s audit was carried out through interviews and documented evidence for each statement made. The auditor provided positive feedback about the company’s certification process. More importantly, we gained valuable insights and advice.

We extend our gratitude to all those who contributed and invite everyone to share their suggestions for process improvement with us at iso@netex.ro. Your input will help us enhance the quality of the services we provide.

E-COMMERCE EXPO SEPTEMBER 2023

28 September 2023

This September, a delegation from Netex attended the E-Commerce Expo, which took place in London.

The event was held on 27 and 28 September 2023. It brought together over 11,000 e-commerce professionals with over 300 leading e-commerce brands and providers. It is the perfect place to ensure your e-commerce strategy is on point.

The free event featured thousands of e-commerce professionals from multichannel, pureplay, B2B, and B2C retailers and brands. E-Commerce Expo was home to 10 conference theatres with diverse streams and over 200 sessions, ensuring all attendees stayed informed on the latest trends in digital strategies and shifting behaviours beyond the pandemic.

The purpose of it is to show news from the United Kingdom and internationally related to sectors of security, computer science, and services. Some of the main names from the event were 51Degrees, Absolute Design, Active Ants, Ayko Digital, Deployteq, eComOne, Kontent.ai, Nethansa, Oban International, Optimizely, PHL, Pimcore, Robosol Software, Siteimprove, and WeDoCRM.

AI was one of the most important topics debated during the two-day sessions. The attendees discussed the transformative potential of AI for content practitioners and its impact on the content supply chain.

Next year, the expo will be held on 18 and 19 September, and you can register here.

DWC RIPENSIA CUP

03 September 2023

On Saturday, September 3, 2023, the football field in Freidorf was the scene of the fifth edition of the Ripensia DWC Cup, and Netex Romania proudly took its place in the competition.

The journey of Netex Romania in the Ripensia DWC Cup 2023 was full of moments of skill, strategy, and teamwork. The team’s performance in this tournament was remarkable. With a strong presence on the field, they played with determination and a deep passion for the game.

The Ripensia DWC Cup was not just a test of football skills but also an opportunity to strengthen bonds within the team. The team’s success in the Ripensia DWC Cup reflects sports skills, dedication, and passion in the company culture.

This achievement is a source of pride for the company and its employees and highlights the importance of embracing teamwork values and determination in the workplace. As Netex Romania continues to excel in both the corporate and sports world, our presence in the Ripensia DWC Cup is a shining example of what can be achieved when a common passion and commitment drive a team.

The Ripensia DWC Cup 2023 will be remembered as a significant milestone in Netex Romania’s journey, underlining that success is not just about individual achievements but also the power of the team.

MONDO OMNICHANNEL – 1ST STEP INTO THE FUTURE

01 September 2023

Netex is proud to announce that we’ve started to pivot from a service provider company to a software SaaS provider.

What is a software SaaS provider, most of you would ask? Software as a service (SaaS) is a software distribution model in which a cloud provider hosts applications and makes them available to end users over the internet.

Do you remember this definition: “Mondo is an omnichannel platform for customer support that integrates multiple channels into one interface.”? (Mondo Manual)

Our programmers have worked on developing Mondo for the past two years, and we can say that the development is complete. Our Customer Care agents interact with several customers simultaneously via Webchat, Facebook, WhatsApp, Voice, and emails.

Mondo can be customized fast for any Netex customer by adding the client, business, channels/queues, and agents (Netex agents or customers). Standard texts and messages can be implemented for fast interaction, and a ticketing system for a fast track of problematic cases can be added. Even a state-of-the-art IVR can be personalized based on customer specifications to help when the agents are unavailable. Oh, and guess what? We can do all of the above in many languages!

Every customer can monitor its agents in Mondo (listen to calls, read chat or email interactions) and generate all types of reports. The amazing news is that everything mentioned above functions in a single application that can be accessed from any browser with a username and password.

Given the above, we are ready to take Mondo into the world and attract more customers. Between 13 and 16 November 2023, Netex will be at the Web Summit in Lisbon, Portugal. What is Web Summit? “A company from Dublin, Ireland, that holds events worldwide: Web Summit in Lisbon, Web Summit Rio in Rio de Janeiro, Web Summit Qatar in Doha, Collision in Toronto, and RISE in Hong Kong.” It is said to be “the world’s premier tech conference”. On 22nd February 2024, we will be at E-commerce Berlin.

Between 26 and 29 February 2024, we will be at CCW 2024, the 25th International Conference & Trade Show for Innovative Customer Dialogue. The CCW Conference & Trade Show brings together ground-breaking technology, prominent thought leaders, and experienced practitioners for you, live in Berlin and digitally online worldwide. Seize this great opportunity to meet the who’s who of the industry at the CCW Conference & Trade Show, discuss new trends, and revisit old solutions from a new perspective.

Good luck to the ones attending the fairs; we look forward to the feedback you will receive on Mondo!

NETEX ORGANIZATION AT GPEC SUMMIT 2023: A FORCE TO BE RECKONED WITH IN ROMANIA’S ONLINE SERVICES SECTOR

23 May 2023

Bucharest, Romania – The highly anticipated GPeC Summit 2023 took place on the 22nd and 23rd of May, attracting an impressive gathering of e-commerce and online marketing enthusiasts. Among the prestigious attendees was Netex Organization, a dominant player in Romania’s online services industry. With its remarkable presence at the event, Netex demonstrated why it continues to be a force to be reckoned with in the country’s digital landscape.

The event kicked off on the 22nd of May with the GPeC Conference held at the National Theatre of Bucharest, an exclusive location befitting the grandeur of the occasion. Netex, alongside over 700 C-Level participants, had the opportunity to delve into the latest trends and innovations in e-commerce and online marketing. Renowned experts from local and international arenas took the stage, sharing their valuable insights and expertise with a captivated audience.

Simultaneously, the GPeC Expo unfolded at the same venue, providing a platform for e-commerce suppliers to showcase their solutions directly to online shops. It was an ideal opportunity for Netex to present its cutting-edge offerings and establish valuable business connections. The Expo fostered an environment of collaboration and growth, ensuring that the participants could explore the vast potential of e-commerce and forge mutually beneficial partnerships.

With a strong reputation for excellence, innovation, and customer-centricity, Netex continues reshaping Romania’s online landscape. Its presence at the GPeC Summit 2023 solidified its position as one of the key players driving the country’s digital transformation.

Netex’s commitment to providing top-notch online solutions has earned the trust and loyalty of numerous clients. The company’s unwavering focus on delivering cutting-edge technologies and tailored services sets it apart. By staying ahead of the curve and consistently embracing emerging trends, Netex has positioned itself as an industry leader capable of driving meaningful change in the online services sector.

The GPeC Summit 2023 proved to be a pivotal event for Netex Organization, allowing the company to showcase its expertise and establish connections with industry peers and potential partners. As the Romanian online services market continues to evolve rapidly, Netex’s participation at such prestigious events highlights its determination to stay at the forefront of innovation and maintain its market dominance.

With the GPeC Summit 2023 drawing to a close, the e-commerce and online marketing community eagerly anticipates the transformative impact Netex Organization will continue to bring to the industry. As businesses and consumers increasingly rely on digital platforms, Netex’s unwavering commitment to excellence ensures that it will remain an influential force in shaping Romania’s online services landscape for years to come.

TIMISOARA VS NOVI SAD – FOOTBALL EDITION

20 May 2023

After training in friendly local football matches three times, three weeks in a row, the spectacular Timișoara football team was ready to take on the champions: the Novi Sad football team.

So, with excitement, on a Saturday morning, the Timișoara team met at the office and headed towards Serbia to win what they thought was theirs: the title for the Best NETEX football team, Timișoara vs Novi Sad.

We are 30 minutes into the game. Marko Jaksic from Novi Sad recalls: “2 red cards for Gabriel Turcu, one yellow card for Lucian, and one yellow card for Victor”. The current score was 5:1 for Novi Sad. Timișoara started on the wrong foot, but there was still time to improve and recover.

90 minutes, and the whistle was blown. Again, Marko Jaksic recalls: “Timișoara team won just like a diesel motor: slow at the start but going hard at the finish”. Final score: 10:7 for Timișoara. An unexpected turn of events!

Some people suspect that the arrival of pizza at 70 minutes was the reason for the Novi Sad team to deconcentrate. We’ll never know the truth, but we know that they all enjoyed the well-deserved lunch and a good Serbian beer at the end of the match. A participant who would like to remain anonymous comments: “Yeah, it was fun, everyone played well, respected each other and all that, but I hope that next time there will be some girls participating as well!”

Considering everything, this activity was really fun, and everyone enjoyed it. We need to be prepared for the DWC Football Competition in September, so it was also an opportunity to see the best players out of the two teams.

More trips like this one will happen shortly to find the best NETEX football players, so if you hear something about it in your office, I encourage you to participate!

See you in the next city!

NETEX – THE FOURTH MANDATE ON THE BOARD OF THE GERMAN ECONOMIC CLUB IN TIMIȘOARA

11 May 2023

This year, on the 11th of May, Netex was elected for the fourth time to the board of the German Economic Club in Timișoara. As many know, Netex has always been involved in the business environment.

The German Economic Club Banat, or DWC Banat, has existed for 20 years, during which time it has been closely concerned with the business environment in Banat and beyond. Banat Economic Club was founded in 2002 as a non-profit association and promotes economic relations between German-speaking countries and Romania. Above all, it actively supports the exchange of experience between the association members and maintains intensive contact with the socio-economic environment of the region.

It currently unites around 160 members, companies, and individuals who share an interest in the economic relations between Romania and the DACH countries based on the German language.

Club members share a common language and strive to represent their interests in a central, economically developed region with good transport connections. The club has its office in Timișoara, and members come from all over Timișoara.

ECOM21 IX INTERNATIONAL ECOMMERCE FORUM

13 April 2023

ECOM21 is the premier international conference for eCommerce and Fintech, bringing together industry leaders and decision-makers to discuss the latest trends and challenges in the post-pandemic world. This year, the event occurred on the 12 and 13 April 2023 in Riga (Latvia).

The discussions focused on the intersection of Forex, Web3 projects, and fintech regulation, as well as the impact these areas have on the future of the financial industry. Participants shared their insights and perspectives on the trends, challenges, and opportunities driving innovation and growth in this rapidly evolving landscape.

The 2-day forum united Fintech and e-commerce experts with 50+ speakers. Netex participated in exploring the future of e-commerce in the Baltics.

CLOUDFEST – THE PLACE WHERE ENTHUSIASM MEETS TECHNOLOGY

23 March 2023

From March 21 to March 23, 2023, technology enthusiasts worldwide gathered at Europa Park in Germany for CloudFest 2023, an annual festival dedicated to cloud computing, cybersecurity, and internet infrastructure. The event was a unique opportunity to engage with experts, industry leaders, and innovators and explore the latest trends, challenges, and opportunities in the field. Here are some of the highlights of this unforgettable experience.

One of the most interesting aspects of the event was the chance to talk with Michael Widenius, the creator of MariaDB, an open-source database management system. He shared his insights and experience on the advantages and disadvantages of using triggers in MariaDB and how to optimize database performance and security. He emphasized the importance of simplicity and usability and the need to balance functionality with practicality.

Another fascinating topic discussed at CloudFest 2023 was the ceremony of renewing the internet keys, which involved updating the cryptographic keys that ensure the security and integrity of the global Domain Name System (DNS). This intricate and complex process was conducted with precision and care, highlighting the critical role of DNS in the functioning of the internet and the constant need for vigilance and innovation in cybersecurity.

In addition, CloudFest 2023 provided the opportunity to meet one of the pioneers of the internet and a legendary figure in the field of DNS and cybersecurity, Paul Vixie. He shared his experience and vision for the future of the internet, emphasizing the need for collaboration, innovation, and responsible stewardship of the digital commons.

The event also highlighted the new challenges of multi-cloud management, which is becoming increasingly important as more organizations move their workloads and data to multiple cloud platforms. Experts shared their insights and best practices for managing hybrid and multi-cloud environments, including the importance of automation, orchestration, and visibility.

One of the most eye-catching displays at CloudFest 2023 was an underwater computer server immersed in mineral oil to optimize cooling and reduce energy consumption. The server, which looked like a surreal and futuristic sculpture, showcased the potential of innovative and sustainable solutions for the data center industry, which faces significant challenges in terms of efficiency and environmental impact.

Aside from the informative talks and discussions, CloudFest 2023 offered plenty of entertainment and excitement, including the chance to explore the amazing Europa Park, one of Europe’s largest and most popular theme parks. Attendees could enjoy the thrilling rides, spectacular shows, and delightful attractions of the park, which provided a refreshing break from the intense and stimulating atmosphere of the festival.

Finally, the ultimate test of bravery and endurance was the Silver Star, one of Europe’s fastest and tallest roller coasters. Surviving the Silver Star was a badge of honor and a testament to the courage and resilience of CloudFest attendees.

In conclusion, CloudFest 2023 was a unique and unforgettable experience that brought together the best technology, innovation, entertainment, and adventure. It provided a valuable opportunity to learn, connect, and have fun, highlighting the importance of collaboration, creativity, and sustainability in the digital age. We look forward to CloudFest 2024 and its discoveries and experiences.

CCW 2023 – A SUCCESSFUL RESTART AFTER 2 YEARS OF PANDEMIC

3 March 2023

This year, the 24th International Congress Fair for Innovative Customer Dialogue took place with a conference and trade show hybrid after a 2-year break. Around 6,500 international visitors from 42 countries and 200 exhibitors from 18 countries attended the event live in Berlin and digitally online.

The key theme was “Total Experience Management”. Excellent service and intelligent technologies increase the speed of customer service and improve the customer experience. The European Customer Champion (EUROCC) was awarded for the second time by Management Circle AG together with the magazine cmm360.ch.

The next CCW Conference and Trade Show will be held from the 26th to the 29th of February 2024 at ECC Berlin, still in a hybrid format.

This year, Netex was represented by Andreea Kremm. She attended the event with Maren Mielenhausen and Sven Nicolaus, who represented Delticom.

EMPLOYEE APPRECIATION DAY

3 March 2023

Employee Appreciation Day is a special day that offers us a chance to show our appreciation and gratitude for your daily effort.

And what better way to do that than with some delicious popcorn?

On Friday, March 3rd, we popped up with appreciation.

THANK YOU!

STUDENT INTERNSHIP PROGRAM AT NETEX IN COLLABORATION WITH UNIVERSITY OF NIS

28 February 2023

I’d like to share my impressions of the trip to the city of Nis in Southern Serbia. The trip took place at the end of February and was due to a presentation of the student internship program that Netex had in collaboration with the University of Nis.

The presentation marked the last step of the extensive collaboration between Netex and the university, initiated by a Netex employee, Daniela Randjelovic. The collaboration aimed to provide students with the opportunity to gain practical experience in their field of study and to establish a relationship between the university and Netex. This, in return, would position Netex as a reliable potential employer.

Netex is strongly committed to education and invests in developing young professionals. As a result, Netex developed a student internship program that aims to provide students with practical experience in their field of study. The program is designed to help students gain valuable experience that will prepare them for the workforce. The program is created as a hybrid between translation practice and an internship in digital marketing and will be fully carried out by the Netex Marketing department.

Daniela Randjelovic initiated the collaboration with the University of Nis. She contacted Ivan Jovanovic, a professor of the French language at the Faculty of Philosophy, University of Nis. The initial contacts started in 2022. After Randjelovic, other people got involved and travelled to Nis to plan out details of future cooperation and further company promotion. The people who took part were Marija Marusic, HR; Katarina Ostojic, a psychologist; and Kristina Jovanovic, CEO. They organized a couple of workshops on writing a CV and how to act in a job interview. Additionally, they participated in a job fair organized by the faculty.

The student internship program allowed students to gain practical experience in their field of study and digital marketing. The program was open to students of Master studies, senior students, and first-year students at the University of Nis. Students were required to have a strong academic record and to demonstrate a genuine interest in their chosen field. The program allowed students to work on real projects, learn from experienced professionals, and gain valuable experience that would prepare them for the workforce.

The presentation of the student internship program took place on February 28th and marked the last step of the collaboration between Netex and the University of Nis. Zoran Jozic, Head of Marketing, delivered it. The presentation was well attended, with students, professors, and representatives from Netex in attendance. The presentation included an overview of the collaboration between Netex and the University of Nis, the student internship program, the responsibilities of the participants, and the benefits of attending the program.

In conclusion, the collaboration between Netex and the University of Nis was a success. The student internship program provided students with valuable experience and helped to establish a relationship between the university and Netex. Netex remains committed to education and looks forward to continuing to work with the University of Nis to provide students with valuable experiences that will prepare them for the workforce.

After the presentation, there was an informal meeting between Ivan Jovanovic and Jasmina Djordjevic, professors at the University of Nis, and Marija Marusic and Zoran Jozic as Netex representatives. In cordial communication, it was agreed that the presentation was successful and will be a cornerstone of future collaboration between the two parties in the coming years.

SKUNKWORKS TEAMBUILDING AT BERLIN

23 February 2023

The team-building event we had in Berlin with the colleagues from the Javashops team was a wonderful experience. We had the chance to meet colleagues from Germany and Delticom and spend time together in Berlin. We attended the E-commerce Berlin Expo conference and watched interesting presentations from retail brands and tech companies.

The presentation from Meta about the metaverse impressed me particularly. Although it’s quite a complex subject, I understood the presentation very well and was excited to learn more about this technology. Also, the presentation from Allegro helped me better understand how the sales process works on this platform, opening new perspectives for me regarding this marketplace.

The last presentation was about Google Analytics 4, where I had the chance to clarify some of my interests. This presentation was very useful, and I learned a lot of new things.

In conclusion, the team-building event we had in Berlin with the colleagues from the Javashops team was a wonderful experience. I was delighted to meet my colleagues, to spend time together in Berlin, and to have this pleasant experience at the E-commerce Berlin Expo. The presentations were interesting, and their information was very useful. I hope we can participate in such events in the future.

NETEX EXPLORES HUNGARIAN E-COMMERCE MARKET IN BUDAPEST

22 February 2023

Budapest, Hungary – Netex recently attended a major industry event in Budapest. Radu Cretu and Train Pop, representatives from Netex, were among the attendees at the event, which was attended by all of the major players in the Hungarian e-commerce market.

Netex’s participation at the event was to gain valuable insight into the Hungarian market and explore regional transportation options. The company was also looking to establish new contacts with local businesses to increase its presence in the Hungarian market.

Netex established new business relationships with a local marketing agency during the event. This will provide the company with invaluable assistance in navigating the Hungarian market’s complexities and developing effective marketing strategies to engage with local consumers.

Transportation was also a key consideration for Netex, and the event provided an opportunity to explore transportation options in the region. With its central location and well-developed infrastructure, Budapest is an ideal hub for e-commerce companies looking to expand their reach into the surrounding countries.

Overall, Netex’s attendance at the event was a productive and successful business trip. By gaining valuable insight into the Hungarian market, establishing new contacts with local businesses, and exploring transportation options, Netex is now well equipped to increase its regional presence and grow its business in Hungary.

This event underscores the importance of attending industry events and networking with local businesses when seeking to expand into new markets. As e-commerce grows globally, businesses must stay informed of the latest trends and developments to remain competitive and successfully expand into new regions. Netex’s attendance at this event is a testament to its commitment to growth and its determination to succeed in the Hungarian market.

23 YEARS OF NETEX

27 January 2023

Netex celebrated 23 years since its founding in January. Throughout this time, Netex has continuously sought new opportunities and technical solutions and has strived to improve and offer our clients the best services possible.

Our mission is to support the success of online businesses worldwide through our high-tech products and strategic automation. Our services are designed to create engagement, boost sales, and grow our customers’ businesses. We help build a connection between the end customers and the products or services our customers sell through the Internet.

Our goal has always been to create a proper environment for the development of each new employee, help them grow professionally, and learn new professional skills.

On this occasion, we want to thank everyone for choosing to be part of Team Netex!

Thank you all for 23 years, to which we wish to add many more!

Happy Birthday, Netex!

THE MAINTANANCE OF ISO 27001:2013 CERTIFICATION

17 January 2023

On January 16th and 17th, we had an external audit of our information security practices. The audit was held remotely. For two days, external auditors checked the compliance of our processes with the legal and standard requirements. We have passed the audit without major non-conformities. However, we have been advised to improve the system even further with recommendations from the auditors.

Our certificate has been prolonged for one more year.

Since maintenance of the information security management system is a continuous process, next year we will have a recertifying audit, when our processes are examined in depth to prove that the important information we are dealing with is well protected.

An information security management system is a set of policies, procedures, processes, and IT systems that manage information security risks, such as cyber-attacks, hacks, data leaks, or theft. By certifying to ISO 27001 and passing the audits conducted by external experts, we are proving that we put the best information security management practices in place.

By following the practices in place, we can adequately respond to incidents, avoid financial losses associated with data breaches, and comply with business, legal, and contractual requirements. Besides protecting important information, the benefits of being ISO 27001 certified are that we can protect and enhance our market reputation, improve relations with existing clients, improve our competitiveness in the market, and win new clients.

10, 15, AND 20 YEARS OF NETEX

December 10th 2022

We are delighted to announce that some of our employees at Netex have reached important milestone anniversaries in the organization. Our colleagues have dedicated 10, 15, and 20 years of their careers to Netex and deserve to be celebrated for their exceptional work and dedication to the organization.

These milestone anniversaries are a special occasion for us to thank our colleagues for all their efforts and contributions to Netex’s success. They have been a key part of helping us achieve our goals and build a strong, successful organization.

We wish our colleagues the best for the years to come and hope to see them continue to be a part of our team for a long time. Thank you for everything you have done, and we are grateful for your dedication to Netex.

NEW ADVENTURES WITH THE MANAGEMENT TEAM

July 31st 2022

Team building improves the work group’s efficiency and performance through various activities. They involve a lot of skills, analysis, and observation to form a solid and capable team.

The management team building took place on 29–31.07.2022, and 25 brave colleagues joined it :-).

On Friday, 29th of July, we met at the hotel Pensiunea Retezat. We had accommodation and lunch, and during the afternoon, we proved our adventurous skills in Adventure Park. There were three difficulty levels, and each colleague could choose one. During the evening, we shared impressions and enjoyed the time spent together around a campfire.

Saturday’s main activity was hiking. Some colleagues enjoyed it, but others found it very difficult. The important thing was that we did this activity as a team. We helped each other. We encouraged those who said that they couldn’t do it to the end, and we enjoyed the lovely view of being surrounded by the mountains. After hiking, we had time to rest at the swimming pool.

2022 – the year of reunions

June 07, 2022

This year brought the joy of spending time together in team building. The Netex departments met, giving colleagues the opportunity to get to know each other and create beautiful memories.
The term team building derives from the word “team.” It brings people together by encouraging collaboration and teamwork. Its purpose is to create a team that works together effectively for a common goal by forming bonds and connections. A united team ensures productivity and a good work environment. A successful team building involves the participants in a world of play, development, and getting to know the person next to you.
Activities such as rafting, paintball, biking, pottery, escape room, and archery represented exercises through which each of us was taken out of our comfort zone and learned something new about ourselves, but also how vital communication and trust in your teammate are. We are eagerly waiting for the next session of team buildings!

UnlockUSA – SIBB Delegation to the East Coast

May 02, 2022

Currently, the USA represents an excellent opportunity for investors to develop and expand their businesses. Netex participated in a delegation organized by SIBB Berlin to the USA together with 17 other companies from Germany. The main aims of the mission were to build business networks and search for partners for future expansion or investments.
Andreea Kremm presented the services that Netex offers to future partners.
The delegation visited Washington, Virginia, Fairfax, Philadelphia, and New York. Netex decided to expand to the USA and will open an office in Philadelphia. We already have two new customers from the USA and are looking forward to onboarding many more. Our new US-sales team will be responsible for handling this new business branch @ Netex.

2022 and the emotions of a fresh start

March 10, 2022

The year 2022 has come with the emotions of a fresh start. In February and March, we set up two offices – in Oradea (Romania) and in Kragujevac (Serbia). Every office we open brings with it emotions and a lot of work, involvement from our colleagues. It’s not easy, but when you get to the point where you look back at what you’ve accomplished and you see the team that has come together because of your work, you feel satisfied.
On this occasion, we would like to thank our colleagues for their efforts and wish them every success in their careers with Netex.

22 years and over 700 changed destinies

January 26, 2022

Some time ago we said that the first 20 years were the hardest. The truth is that once you reach the limit of 20, you start flying smoother. Everything is simpler, because you have a vast experience behind you and a ready-formed team.

Netex turned 22 on Wednesday, January 26th. We celebrated 2 years of age (the European at 18 and the American at 21) and 1 bonus year. This last year was a culmination of hard work, of team effort.
During all this time, more than 700 people have joined us in their desire to grow professionally and learn new things. For each of them we tried to create a climate conducive to professional development, because here we learn from each other, laugh and grow together.

Thank you all for the 22 years, to which we wish to be able to add at least that much more! Happy Birthday, Netex people!

Celebrating the colleagues who are part of the team for 10 and 15 years

May 24, 2021
From the beginning of the year until now, we have organized a small event in the offices from Timisoara, Sibiu, Cluj and Resita. The purpose of this event was celebrating the colleagues that are part of Netex team for 10 and 15 years. They told us how it was their first day in our company and shared with us their professional evolution during this time.

We would like to thank them for all the years spent with us. Good luck in your future endeavors!

Certification ISO/IEC 27001:2013

January 29, 2021
Netex Group has reached a new goal this year: the ISO/IEC 27001:2013 certification.

This is the most important international standard based on security information, published by the International Organization for Standardization (ISO) in cooperation with the International Electrotechnical Commission (IEC).

This certification is a guarantee for our customers that all information is managed to the highest standards.

Netex celebrates 21 years of activity

January 26, 2021

January represents for all of us a new beginning. It is the month we establish the objectives for the entire year. But, for Netex Group, January represents a reason to celebrate.

This year, our company turns 21 years of existence. 21 years in which each employee showed ambition, dedication, a lot of work and last but not least continuous professional growth. There were 21 beautiful years  in which we grew and we managed to overcome together all the critical moments.

And we will not stop here. We have a lot of plans for the future so… we are confident that we will reach our goals.

Recertification ISO 9001:2015

October 18, 2020
Netex has renewed the ISO Certification in 2020. The audit was held entirely online due to pandemic conditions and the result was successful. Thank you all for your involvement and hard work.

Celebrating 20 years in business!

January 26, 2020

A saying goes that the first 20 years of business are the hardest … Is that so?

The year 2020 is a special one for the Netex Group. Wondering why? Well, 20 years ago, in Resita, Netex was founded and started its activity with only 3 employees. Today, after 2 decades, more than 600 colleagues joined forces with the first 3. They are working in 23 offices from Romania, Ukraine, Serbia, Moldova, Bosnia, Belarus, and Georgia.

Looking back, the first 20 years are really the hardest… but without them, how would we have become what we are today?

Thanks to all those who have supported the Netex Group over the past 20 years!

Our forecast for the next 20 years: The best is yet to come!

Certification ISO 9001:2015

October 29, 2019
Netex has renewed the ISO Certification on 2018. We had a follow up audit in October 2019 with successful result.

Management Meeting

June 1, 2019
In the first two days of June 2019, the Management team gathered in Brebu Nou for the annual meeting. With this occasion, they reinforced the company`s mission and values and continued with the plan for the following three months. The next day, before departure, they were involved in some team building activities and strengthened their bond.

Ripensia Cup – DWC

May 22, 2019
After our internal mini Tournament, we selected our best soccer team to represent us at the Ripensia Cup organized by DWC, in the Banat area. We want to thank our colleagues that participated in this Tournament as players or as fans!

Netex Soccer Championship continues

May 12, 2019
On the 4th and 11th of May 2019, the next 2 games were planned. On the first weekend, the team from Timisoara played together with the team from Novi Sad. The following weekend, the team from Timisoara played with the team from Sibiu. Congratulations to all our colleagues who supported our Soccer Championship and also to their fans.

Netex Soccer Championship has started!

April 7, 2019
On the 6th April 2019, the first soccer game from the Netex Championship was held in a covered field from Resita. The colleagues from Timisoara traveled to Resita to start the tournament. In the following weeks, the teams from other offices are planned to play.

E-commerce Berlin Expo 2017

February 2, 2017

Global customer service Netex took part in the world-famous E-Commerce Expo in Berlin, which gathers the most important international representatives in the field of electronic and on-line operations, as well as other related fields and disciplines.
Every year, the E-commerce Expo generates an increasing amount of interest among the exhibitors as well as visitors, primarily due to the growing market presence and share of e-commerce in modern business. This is exactly why it was a great opportunity for our company to present its achievements and future aspirations.
All the attendees had an opportunity to become acquainted with a wide variety of services in the sphere of e-commerce business that Netex successfully performs in the international market, with emphasis on global customer care services, IT solutions, logistics, marketing mix as a support to the final customer, as well as all the related disciplines that we apply in our business system.

October 2015

Netex has renewed the IOS Certification for quality 9001:2008 for another year.

January 2014

Netex SRL celebrates its 14th anniversary. On this occasion, the company has launched Netex Academy, the only free customer service training program.

November 2013

Netex wins the National Prize in the category “Best company in telecommunications: research, development and high-tech”.

November 2013

Netex is awarded first prize as the “Best Company of 2012” in the category of “Telecommunications: research, development and high-tech” for the Timiș region by the Romanian Chamber of Commerce and Industry.

October 2013

We are proud of the extension of our ISO 9001:2008 certification by the German TÜV (Technical Inspection Association), which testifies for the quality of our services.

October 2013

Netex opens new offices in Drohobych and Ivano-Frankivsk, Ukraine.

August 2013

Netex becomes a member of the German Socio-Economic Club of the Banat region of Romania.

July 2013

A new office opens in Reșița, Govandari district (Romania).

May 2013

A new office opens in Sibiu.

May 2013

A new office opens in Chișinau.

April 2013

The Serbian branch of Netex receives a Certificate for Excellent Services from the Serbian Chamber of Commerce and Industry, certifying the quality of the services we provide.

November 2012

Netex SRL is awarded 1st place in Timiș county by the Chamber Of Commerce and Industry, in the “Top Companies of 2011” contest, in the category “Telecommunication: Research Development and High-Tech”. Netex also received a special prize of excellence, after placing in the top 3 of this category for 3 straight years. Netex Production SRL is awarded 2nd place in Timiș county in the category “Consulting Services” as well as a special pricz for excellence, after placing in the top 3 of this category for 3 straight years.Pdf 1 Pdf 2 Pdf 3 Pdf 4

November 2011

Netex SRL is awarded 1st place in Timiș county by the Chamber Of Commerce and Industry, in the “Top Companies of 2009” contest, in the category “Telecommunication: Research Development and High-Tech”. Netex Production SRL is awarded 1st place in Timiș county in the category “Consulting Services” and a special prize for excellence, after placing in the top 3 of this category for 3 straight years. Picture 1

October 2011

We are very proud of our ISO 9001:2008 certificate, awarded by the the German TÜV (Technical Inspection Association), that certifies the high quality standard of our services.

September 2011

Annual meetings take place for the first time in Serbia and Ukraine.

June 2011

3 formerly separate offices in Timișoara, move together to a new office in Anca Popa street. Pictures

December 2010

Netex opens a new office in Romania, in Mediaș.

October 2010

Netex SRL is awarded 1st place in Timiș county by the Chamber Of Commerce and Industry, in the “Top Companies of 2009” contest, in the “Telecommunication: Research Development and High-Tech” category. Netex Production SRL is awarded 1st place in Timis county in the category “Consulting Services” and a special prize for excellence, after placing in the top 3 of this category for 3 straight years. Picture 1

June 2010

Netex openes it’s 3rd office abroad, this time in Chișinău, the capital of the Republic of Moldova.

February 2010

Netex was an exhibitor at the Call Center World Fair in Berlin (9th-11th of February 2010) in Hall 3, Booth B8, the biggest European fair in the field. A big thank you to everyone who came to see us!

January 2010

The Netex Group celebrates its 10th anniversary.

November 2009

Netex Production SRL is awarded second place in Timiș county by the Chamber Of Commerce and Industry, in the “Top Companies of 2008”contest, in the category “Telecommunication: Research Development and High-Tech”. Picture

May 2009

Netex received an award from Banatia Foundation for creating new workplaces. Picture 1

April 2009

Moving to a new office in Reșița.

October 2008

Netex SRL is awarded second place in Timiș county by the Chamber Of Commerce and Industry, in the “Top Companies of 2007” contest, in the category “Telecommunication: Research Development and High-Tech”.

June 2008

New Management: Raluca Budea and Leo Frumuzache become new CEOs.

January 2008

Netex opens its second office in an East Europe: in Novi Sad, Serbia.

November 2007

Netex SRL is awarded second place in Timiș county by the Chamber Of Commerce and Industry, in the “Top Companies of 2006” contest, in the category “Telecommunication: Research Development and High-Tech”.

July 2007

The number of employees passes 300.

June 2007

Netex takes part at the Novi Sad International Fair in the “Business Powered by Women” presentation.

May 2007

In Agnita, Netex opens its eight office in Romania.

November 2006

The total number of employees passes 250.

October 2006

The seventh office opens in Reșița, Romania.

August 2006

Netex expands its coverage of the European market by offering services in four more languages: Danish, Swedish, Norwegian and Finnish.

July 2006

The office in Sibiu is now one floor bigger.

June 2006

The sixth office opens in Romania, in Cluj.

February 2006

The Netex Group employee number reaches 200.

October 2005

Netex Production SRL is awarded a “Top Companies in the Timiș county” prize by the Chamber of Commerce and Industry. Out of the total number of companies registered, 2.275 have qualified to take part. Netex Production came in 3rd in the “Professional Services and Outsourcing” category.

July 2005

Netex opens its first office in an East-European country – Ukraine. The office is located in the heart of L’viv, one of the cultural and historic centers of Ukraine.

May 2005

The Netex Group employee number reaches 150.

March 2005

Our services are now offered in 11 languages. Dutch has been added.

January 2005

The number of languages in which we offer our services: 10. Japanese has been added.

October 2004

The number of languages in which we operate rises to 9 once Portuguese, Greek, Ukrainian and Russian are added.

July 2004

The third office opens in Timișoara. The number of Netex employees passes 100.

June 2004

The fourth office opens in Romania, in Reșița.

November 2003

The company`s policy as far as operating systems are concerned undergoes radical changes: the company starts using Linux.This was a major change within the company and it was due to the clear advantages this system has demonstrated over the years: it’s free and has almost no risk of virus generated computer crashes.

October 2003

Italian language is added.

September 2003

Our services are offered in Hungarian as well.

August 2003

The second office in Timișoara opens. The number of employees, at this point, rises to 86.

May 2003

Netex Production S.R.L. is founded in Timișoara, Romania as a customer care service. At this point, the number of Netex employees is 26.

July 2003

The Netex group grows and a new office opens in a second Romanian city – Sibiu.

March 2003

Apart from the worldwide spoken English and French, Netex now offers its services in Spanish as well.

2002

Netex GmbH is founded in Sonderhausen, Germany.

November 2001

Netex SRL moves to Timișoara and the company`s object of activity changes into Internet Content Provider, with its main activities being creating websites and office services. The company`s first customer care service is officially opened.

2001

Netex Production + Consulting GmbH is founded in Sondershausen, Germany, as an Internet Content Provider.

January 2000

Netex SRL is founded by Andreea Kremm and Claudiu Patt as partners with equal shares. The company is located in Reșița, Romania and the object of its activity is that of an Internet Provider.