{"id":1817,"date":"2015-10-23T01:47:26","date_gmt":"2015-10-22T22:47:26","guid":{"rendered":"http:\/\/beta.netex.ro\/ro\/quality-policy\/"},"modified":"2022-11-10T14:55:45","modified_gmt":"2022-11-10T12:55:45","slug":"quality-policy","status":"publish","type":"page","link":"https:\/\/www.netex.de\/ro\/quality-policy\/","title":{"rendered":"Politica de 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\u2013 certificarea T\u00dcV ISO 9001:2015<\/h2>\n<p><b>Politica de calitate<\/b><\/p>\n<p style=\"text-align: justify;\"><b>Netex<\/b> cuprinde toate activit\u0103\u021bile de call-center, consiliere telefonic\u0103, prelucrare date \u015fi administrare pagini web, \u00een vederea comercializ\u0103rii de produse \u015fi servicii diverse prin intermediul internetului pentru to\u0163i clien\u0163ii.<\/p>\n<p style=\"text-align: justify;\">Principiul de baz\u0103 al politicii Netex \u00een domeniul calit\u0103\u0163ii este <b>orientarea c\u0103tre client <\/b>pentru a-i identifica \u015fi satisface c\u00e2t mai exact nevoile.<br \/>\nConducerea Netex se preocup\u0103 permanent de men\u0163inerea, aplicarea \u015fi \u00eembun\u0103t\u0103\u0163irea continu\u0103 a eficacit\u0103\u0163ii sistemului de management al calit\u0103\u021bii, pentru prestarea unor servicii conforme cu cerin\u0163ele \u015fi a\u015ftept\u0103rile clientului.<\/p>\n"},{"acf_fc_layout":"one_column","column":"<p style=\"text-align: justify;\">\u00cen acela\u0219i timp, consider\u0103m c\u0103 trebuie s\u0103 ne remarc\u0103m prin <b>promptitudine \u0219i o bun\u0103 comunicare cu to\u021bi colaboratorii no\u0219tri .<\/b><br \/>\nPrin personalul calificat de care dispunem, toate serviciile puse la dispozi\u021bia clientului sunt la cel mai \u00eenalt nivel calitativ.<br \/>\n\u00cembun\u0103t\u0103\u021birea continu\u0103 a sistemului de management al calit\u0103\u0163ii se ob\u021bine prin intermediul implic\u0103rii \u00eentregului personal, acest lucru duc\u00e2nd la cre\u015fterea satisfac\u021biei clien\u0163ilor \u015fi implicit la cre\u015fterea imaginii Netex in percep\u0163ia acestora.<br \/>\nConducerea de la cel mai \u00eenalt nivel este con\u015ftient\u0103 de faptul ca personalul propriu este esen\u0163a organiza\u0163iei si de aceea asigur\u0103 \u015fi men\u0163ine un mediu optim care s\u0103 permit\u0103 fiec\u0103rui angajat s\u0103 \u00ee\u015fi pun\u0103 \u00een valoare \u015fi s\u0103 \u00ee\u015fi dezvolte cunostin\u0163ele, experien\u0163a \u015fi abilit\u0103\u021bile personale pentru a se putea ajunge la satisfacerea maxim\u0103 a cerin\u0163elor \u015fi a a\u015ftept\u0103rilor. \u00cencuraj\u0103m continuu propriii angaja\u0163i \u00een vederea dezvolt\u0103rii profesionale prin instruire continu\u0103.<br \/>\nImplicarea pentru \u00eembun\u0103t\u0103\u0163irea Calit\u0103\u0163ii este cerut\u0103 de c\u0103tre conducerea Netex prin aplicarea unui management participativ care s\u0103 duc\u0103 la con\u015ftientizarea relevan\u0163ei \u015fi importan\u0163ei activit\u0103\u021bilor \u0219i a modului de lucru al fiec\u0103rei persoane. Aceast\u0103 abordare permite o \u00eenv\u0103\u0163are continu\u0103 \u015fi acumularea experien\u0163elor \u015fi metodelor de rezolvare a problemelor, pentru \u00eent\u00e2mpinarea \u015fi anticiparea solu\u0163iilor.<br \/>\nConducerea Netex asigur\u0103 un cadru legal \u00een ceea ce priveste protec\u0163ia informa\u0163iilor confiden\u0163iale \u015fi a drepturilor de proprietate a clientului \u015fi identific\u0103 din timp poten\u0163ialele conflicte de interese.<br \/>\n\u00cen mod periodic conducerea Netex se asigur\u0103 c\u0103 politica \u00een domeniul calit\u0103\u0163ii este adecvat\u0103 scopului organiza\u0163iei \u015fi analizat\u0103 pentru \u00eembun\u0103ta\u0163irea ei continu\u0103.<\/p>\n<p><a href=\"\/wp-content\/uploads\/Certificate-2020-ISO-9001-2015-RO.pdf\" target=\"_blank\" rel=\"noopener\">Certificate 2020 &#8211; ISO 9001-2015-RO<\/a><\/p>\n"}]},"_links":{"self":[{"href":"https:\/\/www.netex.de\/ro\/wp-json\/wp\/v2\/pages\/1817","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.netex.de\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.netex.de\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.netex.de\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.netex.de\/ro\/wp-json\/wp\/v2\/comments?post=1817"}],"version-history":[{"count":14,"href":"https:\/\/www.netex.de\/ro\/wp-json\/wp\/v2\/pages\/1817\/revisions"}],"predecessor-version":[{"id":26713,"href":"https:\/\/www.netex.de\/ro\/wp-json\/wp\/v2\/pages\/1817\/revisions\/26713"}],"wp:attachment":[{"href":"https:\/\/www.netex.de\/ro\/wp-json\/wp\/v2\/media?parent=1817"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}